How This Course Works

You don't need to be online at a specific time! You can log in and out at a time that suits you and learn at your own pace.

If your course has a forum, trainers will be online throughout the week to answer questions, but please allow a couple of days for your questions to be answered.

All our courses are self-paced. If you miss a week, or fall behind, don't worry. You can catch up at a time that suits you!

Each course has 12 months access, and this bonus time can be used to catch up on any missed work. You can find out when your course access finishes by looking in "My Dashboard."

If you are experiencing extenuating circumstances, you may be eligible for a deferral. Please contact us via the chat icon on the bottom right-hand corner of the website or via email at support@psychwire.com.

The forum is designed to provide you with expert support as you learn. You can ask questions about the course material and share experiences as you develop new skills. Both the trainers and your fellow course participants can reply, providing a rich community of learners.

The trainers will be online during the week to answer questions, but please allow a few days for replies. Just note that trainers are active in the forum during the course, but not during the extra access period at the end of your course. We will notify you via email when the forum is closing.

There are no fixed times that the trainers will be “live” online, but you will find them active throughout the week, as their schedules allow.

We encourage you to take advantage of this exclusive opportunity and ask questions, and share your experiences, with the trainers and your community of learners.

The trainers are displayed on the course home page and also in the forum. You can click on the profile photo of any trainer and see their profile information including a detailed bio. 

You can access the library from the menu bar at the top of the page. More content will be available as the course material is released each week. All PDF and audio files are available to download, and we encourage you to use the checkboxes to help you filter your search in the library.

• A computer

• Internet connection - we recommend updating so you have the latest version of your internet browser.

• Headphones or speaker to listen to course content.

Optional:

• Specialised PDF viewer such as Adobe.

• Printer to print any library documents.