Question 1

How do your courses work?

Accepted Answer

pWe offer two types of courses: Courses with Expert Support and Self-Directed Courses./ppstrongCourses with Expert Support:/strong/ppThese courses run on intakes and have scheduled start dates throughout the year./ppThe first week of course material is released at midnight PST on course start date. You'll receive a welcome email with information on how to log in and get started. Each subsequent week, new content is released, with the learning experiences designed to be completed sequentially (no skipping ahead!), allowing you time to practice new skills as you learn.  /ppThroughout the course, you can log into your Psychwire account from anywhere, at any time, allowing you to learn at your own pace. There's no need to be online at a specific time but we recommend setting aside 2 - 3 hours per week, depending on your course, to stay up to date./ppExpert support is provided through our interactive online forum. You'll be able to ask questions and share experiences with expert trainers and your fellow course participants. You'll also have access to the course library filled with additional resources, and bonus content designed to enrich your learning experience./ppAt the end of the course content, there is an additional grace period of at least one month for review access. You can use this time to catch up on the course or dig deeper into some of the topics we have covered. The course card in My Dashboard will let you know how much course access you still have available./ppstrongSelf-Directed Courses:/strong/ppSelf-directed courses are available immediately - you don't need to wait for a start date! You can log in and begin learning at a time that suits you, progressing through course at your own pace./ppYou'll have access to a library packed with downloadable resources, and each course contains bonus 'dig deeper' content designed to enrich your learning experience./ppThroughout the course you can log into your Psychwire account from anywhere at any time and there's no need to be online at a specific time./pp/ppCertificates will be available for download in My Dashboard after all content has been completed, and for CE Certificates, if all requirements have been met./p

Question 2

Do I need to be online at a specific time?

Accepted Answer

pYou don't need to be online at a specific time! You can log in and out at a time that suits you and learn at your own pace./ppIf your course has a forum, trainers will be online throughout the week to answer questions, but please allow a couple of days for your questions to be answered./p

Question 3

Do I have to complete a week in a single sitting or can I take my time?

Accepted Answer

pspanYou DO NOT have to complete a week at a single sitting. You can take your time within each week but please don't fall too far behind because we cannot provide extensions./span/p

Question 4

What happens if I miss a week or fall behind?

Accepted Answer

pAll our courses are self-paced. If you miss a week, or fall behind, don't worry. You can catch up at a time that suits you!/ppEach course has 12 months access, and this bonus time can be used to catch up on any missed work. You can find out when your course access finishes by looking in "My Dashboard."/ppIf you are experiencing extenuating circumstances, you may be eligible for a deferral. Please contact us via the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 5

When will I receive my free ebook?

Accepted Answer

pspanYour free ebook/s will be available in your course library as a downloadable PDF on the course start date./span/p

Question 6

How does the forum work?

Accepted Answer

pThe forum is designed to provide you with expert support as you learn. You can ask questions about the course material and share experiences as you develop new skills. Both the trainers and your fellow course participants can reply, providing a rich community of learners./ppThe trainers will be online during the week to answer questions, but please allow a few days for replies. Just note that trainers are active in the forum during the course, but not during the extra access period at the end of your course. We will notify you via email when the forum is closing./p

Question 7

Can international trainees participate?

Accepted Answer

pWe welcome participants from all over the world. All course content is accessed online, meaning you have 24/7 access to your course, no matter where you are located. Please note, courses are only offered in English./p

Question 8

Why should I take the DBT Comprehensive program? What does this training prepare me to do?

Accepted Answer

pThe  DBT Comprehensive online program was built to provide an exceptional learning experience in Dialectical Behavior Therapy for mental health professionals. The online program is intended to provide comprehensive training in the theory & application of the DBT model via an online learning format. /ppAll learning pathways include: /pullipVideo lessons from a diverse range of DBT experts /p/lilipDetailed videos of therapy session demonstrations featuring expert analysis/p/lilipExercises to practice new skills /p/lilipHomework and reading assignments to assist you in applying learning /p/lilipAnimation to reinforce key points /p/lilipA Resource Library filled with additional readings, research and bonus videos/p/li/ulpAlso included in the DBT Intensive and DBT Intensive Plus pathways: /pullipOngoing consultation and support from a DBT expert /pp/p/li/ulpThroughout this online learning experience, you’ll hone your clinical performance by learning through expert teaching, demonstrations of treatment, practice, and detailed interviews from a diverse range of DBT Experts. You’ll learn how to help clients engage in new behaviors, generate hope and maintain commitment, and troubleshoot and address the problems that may hinder those commitments. The DBT Comprehensive online program will enable you to build clinical mastery in the application of DBT and to establish an effective DBT practice./p

Question 9

Will the DBT Comprehensive online program count toward the requirements to become a certified DBT therapist?

Accepted Answer

pCompleting the DBT Comprehensive online program does not automatically certify you in DBT.  The DBT-Linehan Board of Certification (the only certification board approved by Dr. Linehan) does not list any specific, approved training programs for certification. Instead they acknowledge that DBT Training can be obtained in a variety of ways, and they encourage those applying for certification to let them know where they received training. Certification in DBT is a separate, voluntary process that can be pursued once all the prerequisites for certification are met. /pp We can confirm that our DBT Comprehensive online program does satisfy key criteria needed for DBT-LBC certification. In the end, our impression is that at this time the DBT-LBC is more concerned with a potential applicant’s mastery of the content covered in a training and the CE hours obtained than the specific training that they have gone through./pp For more information on DBT certification and how to apply, visit the DBT Linehan Board of Certification’s website (a target="_blank" rel="" href="https://dbt-lbc.org/"uhttps://dbt-lbc.org//u/a). This is the independent group that sets the standards and manages the process for individual certification and DBT program accreditation. /p

Question 10

Tell me more about the DBT consultation team

Accepted Answer

pstrongspanIntensive and Intensive Plus pathways only/span/strong/pullipstrongspanWhat is a DBT consultation team? /span/strongspan A DBT consultation team is a group of DBT providers who work together to treat clients. A team has 5 to 10 people, and it could include a combination of providers who may have different roles, professional credentials (e.g., psychologists also working on a team with a psychiatrist), and/or work in different locations.  /span/p/lilipstrongspanDo I need a team to do DBT? Why? /span/strongspan Yes, you need a team! The DBT consultation team is a required part of the treatment. In order to be faithful to the DBT model and to truly do DBT, you need to be on a consultation team.  You can refer to Marsha Linehan’s /spanemspanCognitive Behavioral Therapy for Borderline Personality Disorder/span/emspan for a description of the important functions that the team serves in this treatment. /span/p/lilipstrongspanWhy is DBT a team-based treatment?/span/strongspan There can be immense pressure on a DBT therapist, often created by clients’ risk of suicide or self-harm. The DBT team is there to make sure that the therapist is not pushed out of doing competent treatment by pressure from the client, from themselves, or from the demands of the program pushing them outside of their limits. /span/p/lilipstrongspanHow often do people meet with their DBT consultation teams? /span/strongspanA DBT consultation team meets every week. This is true regardless of whether they are participating in the DBT Comprehensive Online program or are actively practicing DBT with your patients.  /span/p/lilipstrongspanWhat does a typical agenda include for a  DBT consultation team meeting? /span/strongspanA typical meeting might start with 5-10 minutes of mindfulness practice. The team will spend a few minutes to review issues and tasks from the week before, and then the focus turns to the needs of the team members. They will behaviorally define their problem or question, then ask the team for help assessing or solving the problem. A DBT consultation team meeting might also include video review to aid the development of members’ skills. /spanstrongspan /span/strongspan /span/p/li/ul

Question 11

Tell me more about the team consultations with a DBT expert

Accepted Answer

pstrongIntensive and Intensive Plus pathways only/strong/pullipstrongWhat is consultation with a DBT expert?/strong During consultation, you are paired with a DBT expert to discuss your clinical, team, and program goals and the challenges you face. The DBT expert is your consultant who provides guidance and recommendations to you and your team. Consultation sessions follow the same basic structure as DBT treatment sessions: the DBT expert collaboratively works with you and your team to set an agenda and prioritize targets. Then, consultation questions related to the targets are developed and clarified. The DBT expert and team then use assessment strategies to gain a clear picture of the clinical, team, or programmatic issue(s). A dialectical approach is then used to determine and implement solutions. Both acceptance and change-based strategies are used to engage the team members in active problem-solving. /p/lilipstrongHow often does the DBT expert attend team meetings during the program?/strong The DBT expert will join your team meetings on average every two weeks during the consultation period of your training pathway, but the exact schedule and frequency will vary based on the individual needs and preferences of your team and its members. We have designed the consultation schedules throughout the program to maximise flexibility and ensure that the unique needs of each team are being met./p/li/ul

Question 12

Tell me more about the Team Formation sessions in the Intensive Plus pathway

Accepted Answer

ullipstrongspanHow will I be placed on a DBT consultation team?/span/strongspan The Intensive Plus pathway allows individuals without an existing DBT consultation team to participate in  DBT Comprehensive training by matching them into a team with others who need a team. Teams are formed when we match participants to the day and time that is most convenient for them to meet for the weekly team meetings and DBT expert consultations.  This is dependent on the total number of participants enrolled in the Intensive Plus pathway, and their availability and timezone, along with our DBT expert trainers availability. We will contact you directly regarding your availability and preference for meeting times. Your start date is not confirmed until we’ve placed you in an online team./span/p/lilipstrongspanWho will be on my team?/span/strongspan Your team will consist of others like you who are interested in becoming part of a DBT team. Your team composition may include members from all over the world./span/p/lilipstrongspanCan I change teams? /span/strongspanPlease contact Psychwire directly to enquire about changing teams or if you need additional support about your participation in the Intensive Plus pathway. Email: /spana target="_blank" rel="" href="mailto:support@psychwire.org"emspansupport@psychwire.com/span/em/a/p/lilipstrongspanWhen will my DBT consultation team meet? /span/strongspanWhen you apply for the Intensive Plus pathway, you will be able to select your program start date and nearest timezone. Your meeting date and time will be confirmed once you are accepted into the program. /span/p/lilipstrongspanHow do the sessions work?/span/strongspan You, your team & your DBT expert consultant will meet for 2 hours for the first introductory session and for a series of 60-90 minute team formation consultations throughout the following 12 weeks. You will work with a designated DBT expert who will guide you through the sessions and ensure you are set up to continue meeting weekly with your online team. After the completion of these Team Formation sessions, you will meet with your team for 1 hour per week online. You will need to plan ahead for a heavier workload in these weeks and it is a program completion requirement that you attend all sessions./span/p/li/ul

Question 13

How long is the DBT Comprehensive online program?

Accepted Answer

pThe  DBT Comprehensive  online  training program  offers  three  distinct  learning  pathways and the  length  of  the  program  varies  based  on  each  learning  pathway:  /pullipspanFoundational: 12 months (which includes the 12-week DBT Foundational online course and homework period)/span/p/lilipIntensive:  12  months  (which includes the 12-week DBT Foundational online course, weekly team meetings, and DBT expert consultations)/p/lilipIntensive  Plus:  12  months  (which includes the 12-week DBT Foundational online course, Team Formation sessions, weekly team meetings, and DBT expert consultations)/p/li/ul

Question 14

What is the time commitment each week?

Accepted Answer

pspanParticipants should expect to spend at least 2.5 hours for each week of content to complete the Comprehensive DBT online training; however, since the program offers three distinct learning pathways, each with their own specific sequence, the actual amount of time will vary. The weekly time commitment may be higher during certain weeks of the program. For example, in the Intensive and Intensive Plus pathways you will need to allow extra time for the consultation sessions with a DBT expert. Each week participants engage in a variety of learning activities, such as watching videos, completing readings and homework exercises, and meeting with their DBT consultation team. /span/p

Question 15

Do I need to be online at specific times?

Accepted Answer

pspanYou may need to be online at specific times, depending on the specific learning pathway in which you are enrolled. This is because the learning and activities are presented through a variety of formats, and some program pathways have specific live, real-time participation requirements.  /span/pullipstrongspanFoundational/span/strongspan: You do not have to be online at specific times. All 12 weeks of course content will be available on your start date after your application is complete. You can work through the lessons, readings, and exercises at your own pace during the program, and will have a total of 12 months of access from your start date. /span/p/lilipstrongspanIntensive/span/strongspan: The entire 12 weeks of Foundational online course content will be available on your start date after your team’s application is complete,  and you can access the content during the week at a time that is convenient for you. You can work through the lessons, readings, and exercises at your own pace during the program. During the consultation part of your program, you must be available at a specific time, along with all members of your DBT consultation team on average every two weeks to participate in the consultation session with your DBT expert. This component of the program begins during the early portion of your Foundational Course and continues through the remaining twelve months of the program. /span/p/lilipstrongspanIntensive Plus/span/strongspan: The entire 12 weeks of Foundational online course content will be available on your start date after you have been matched with a team, and you can access the content during the week at a time that is convenient for you. You can work through the lessons, readings, and exercises at your own pace during the program. As part of the Team Formation sessions, you must be available at a specific time for each of these sessions, along with all members of your DBT consultation team. During the next part of your program, you must be available at a specific time to meet with your team once per week and every two weeks to participate in the consultation session with your DBT expert. This portion of the program begins during the Foundational Course and continues through the remaining twelve months of the program. /span/p/li/ul

Question 16

Is there homework to be completed during the program?

Accepted Answer

pspanThere are readings and exercises woven throughout the program to assist you in practicing your new skills and implementing the lessons. Some of the readings and homework can be completed concurrently with the Foundational online course; other homework cannot be completed until the online course is complete and you are in the additional homework period. /span/ppspanThere is a document in the library titled Part A Foundational Homework Assignments which you should print out and use as a checklist to tick off the assignments as you complete them. /span/p

Question 17

What materials or textbooks do I need for the course?

Accepted Answer

pspanThere are required readings for this online training. The first three books in this list /spanstrongspanare included/span/strongspan with the cost of the Foundational program and will be available in your course library as downloadable PDFs on the course start date. In addition, the fourth book in this list is included with the purchase of the Intensive or Intensive Plus learning pathway, and will also be available as a PDF within your course library./span/ppstrongspanRequired Reading - provided free as downloadable books/span/strong/ppspan1.  Linehan, M. (1993). Cognitive-behavioral treatment of borderline personality disorder. New York: Guilford Press. /span/ppspan2.  Linehan, M. (2015). DBT skills training manual. New York: Guilford Press./span/ppspan3.  Linehan, M. (2015). DBT skills training handouts and worksheets. New York: Guilford Press./span/ppspan4. Sayrs, J., Linehan, M. (2019). DBT Teams: Development and Practice. New York: Guilford Press/span/ppspan /span/ppspanYou will also have access to an online Resource Library that includes free, helpful handouts and reference materials. /span/p

Question 18

What happens if I have to miss days or weeks of training in DBT Comprehensive?

Accepted Answer

pspanAll participants are expected to meet the course completion requirements to receive a letter of completion and continuing education credit. Depending on which portion(s) of the program you miss, you may have several options available to you to still meet the completion requirements and earn a letter of completion; however, continuing education boards have specific standards for attendance, so missing portions of training may jeopardize your ability to receive continuing education credit. If you know in advance that you will miss a meeting or consultation, please advise your team and your DBT expert trainer./span/ppspan /span/ppspanRemember, you DO NOT have to complete the weekly online coursework in a single sitting. You can take your time within each week, but please don't fall too far behind because we cannot provide extensions. You will have the most success in the program if you stay current with the weekly online lessons, readings, and exercises./span/ppspan /span/ppspanIn addition, participants must attend their weekly DBT consultation team meetings, regardless of which learning pathway they are enrolled in.  /span/p

Question 19

What if I can't attend the whole DBT Comprehensive program, drop out early, or need to defer?

Accepted Answer

pspanParticipants who are enrolled in the program are encouraged to contact the Psychwire Support Team as soon as they are aware that they cannot complete the program. We will work with you to determine what alternatives might be available to you. Contact us at /spana target="_blank" rel="" href="mailto:support@psychwire.org"emspansupport@psychwire.com/span/em/a/p

Question 20

Are payment plans available?

Accepted Answer

pWe have payment plans available for both the DBT Intensive and DBT Intensive Plus pathways. Contact us to find out more information at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com /aor via the chat icon at the bottom right hand corner of the page./p

Question 21

What is the enrollment process for DBT Comprehensive?

Accepted Answer

pspanAnyone wishing to participate in the  DBT Comprehensive online training program must first register for their pathway and pay the program fee. You will receive an email confirming your payment which includes a link to complete your Enrollment Application form. Applications are reviewed on a rolling basis to review your eligibility for the pathway./span/ppspanOnce your application is complete, you will be notified of your acceptance and select a start date. Enrollment is not complete until you have been accepted into the pathway you registered for./span/ppspanPlease note that the application process for the Intensive and Intensive Plus pathways may take longer compared to the Foundational pathway, so early application is encouraged./span/p

Question 22

Are there eligibility requirements for each pathway? Which pathway should I take?

Accepted Answer

pspanThis program of study offers three distinct pathways: /spanstrongspanFoundational, Intensive, and Intensive Plus./span/strongspan The eligibility requirements and prerequisites vary based on the pathway in which you are enrolling. /span/ppspan /span/ppstrongspanFoundational:/span/strongspan This pathway is for individuals who are current members of established and functioning DBT teams with Intensively-trained, senior members. Your application will be evaluated based on the following criteria:/span/pullipspanYou work in an active DBT program and participate in a DBT Consultation Team that's been in existence for at least one year and meets weekly/span/p/lilipspanYou are actively involved in clinical work and can immediately apply what is learned with clients /spanemspanNOTE TO SUPERVISORS: IF YOUR JOB DUTIES DO NOT INCLUDE THE DELIVERY OF DIRECT CLIENT CARE, DESCRIBE IN YOUR APPLICATION:/span/em/p/li/ulollipemspanYOUR PLAN FOR HOW YOU WILL PRACTICE DBT STRATEGIES ASSIGNED AS PART OF DBT TRAINING AND CONSULTATION/span/em/p/lilipemspanTHE CONTEXT IN WHICH YOU WILL BE IMPLEMENTING DBT AFTER TRAINING/span/em/p/li/olullipspanYou have a mentor on your DBT team who met all requirements of a comprehensive DBT training at least two years ago/span/p/lilipspanYou hold the legal credentials required in your local jurisdiction to provide mental health treatment/span/p/li/ulpstrongspanIntensive:/span/strongspan This pathway is for teams of individuals who are, or intend, to function as a DBT program/consultation team. To qualify for this pathway, you and your team must meet these criteria: /span/pullipspanYour DBT Consultation Team must have between 5 & 10 members/span/p/lilipspanYou hold the legal credentials required in your local jurisdiction to provide mental health treatment/span/p/li/ulpstrongspanNote:/span/strongspan If your job duties do not involve the delivery of direct client care, describe in your application:/span/pullipspanHow you plan to apply DBT strategies assigned as part of DBT training and consultation/span/p/lilipspanThe context in which you will be implementing DBT after training/span/p/li/ulpstrongspanIntensive Plus:/span/strongspan The DBT Intensive Plus pathway is intended for mental health providers who do not have access to a DBT Consultation Team. Teams are created during the training that are intended to be the primary DBT Consultation Team for participants upon completion of the training. To qualify for this pathway you must: /span/pullipspanAgree to participate as a DBT consultation team member for the duration of the program/span/p/lilipspanHold the legal credentials required in your local jurisdiction to provide mental health treatment/span/p/li/ulpstrongspanNote:/span/strongspan Each pathway has an application process. For the DBT Intensive Plus pathway, your information will be reviewed and we will seek to place you in an online team alongside other participants within a similar timezone. Your start date is not confirmed until we’ve placed you in an online team./span/p

Question 23

What is the mentor requirement for the DBT Foundational pathway?

Accepted Answer

pstrongspanFoundational pathway only/span/strong/pullipstrongspanWhat is a Foundational Mentor? /span/strongspanA DBT Foundational mentor is an experienced DBT team member who completed Intensive/Comprehensive training at least 2 years ago and agrees to meet regularly with a Foundational participant to provide support and corrective feedback. /span/p/lilipstrongspanDoes everyone who takes the online Foundational course need to have a mentor?/span/strongspan No. The requirement to have a mentor is specific to those participants who are enrolled in the Foundational pathway. Participants enrolled in the Intensive or Intensive Plus pathways do not need to have a mentor. /span/p/lilipstrongspanWhy are Foundational participants required to have a mentor? /span/strongspanThe Foundational learning pathway is intended for persons who are joining or are current members of established and functioning DBT teams with comprehensively-trained, senior members. Upon completion of the 12-week online course, each Foundational participant must continue developing and applying their DBT knowledge and skills under the guidance of their mentor. In the Intensive and Intensive Plus pathways, this guidance and mentorship is provided via the DBT consultation sessions with the DBT expert. /span/p/lilipstrongspanWhat are the qualifications to serve as a mentor? /span/strongspanTo be a mentor, the senior DBT team member will: /span/pullipspanHave completed Intensive training (or a comprehensive equivalent) /span/p/lilipspanEnsure that the Participant is oriented to their role on the DBT Consultation Team and is a functioning member of their team /span/p/lilipspanMeet with the Participant regularly (outside of regular Consultation Team meetings) to provide support and corrective feedback as the Participant completes the required readings and homework /span/p/lilipspanAgree to serve as Mentor for a minimum of one year /span/p/li/ul/lilipstrongspanWhat is the time commitment for a mentor?/span/strongspan The time commitment per week will vary, based on the participant’s learning and development needs, and the needs of the patients whom she or he treats. A mentor must agree to meet with the participant for a minimum of one year. /span/p/li/ul

Question 24

I’ve already taken the DBT Skills course. How is the Comprehensive DBT online program different from the Skills course?

Accepted Answer

pThe  strongDBT Comprehensive Online training program/strong was developed to increase access to rigorous, high-quality training in Dialectical Behavior Therapy. The online program is intended to provide comprehensive training via an online learning format. It is intended for mental health providers who want to provide DBT within the context of a full DBT program with all its modes of treatment. In the Comprehensive program, you will learn about structuring individual treatment sessions, targets of treatment, case conceptualization, suicide risk assessment and management, phone coaching, therapist team consultation and other protocols and strategies that are part of DBT.  /ppThroughout this remote learning experience, you’ll hone your clinical performance by learning through didactics, detailed demonstrations of treatment, practice, and in-depth interviews of expert DBT therapists that bring to life DBT theory and strategies. You’ll learn how to help clients engage in new behaviors, generate hope and maintain commitment, and troubleshoot and address the problems that may hinder those commitments./ppThe strongDBT Comprehensive Online training program/strong will enable you to build clinical mastery in the application of DBT and to establish an effective DBT practice./ppIn contrast, the strongDBT Skills online course/strong has a specific focus on the four DBT skills modules. It is intended for a broader audience who may or may not work with persons who have complex, severe behaviors. Participants who take the online DBT Skills course may go on to teach DBT Skills training groups but are not prepared to provide the full treatment. /p

Question 25

What are the program completion requirements?

Accepted Answer

pFor both CE credit & Certificate of Completion: /ppDBT Foundational/pullipComplete all 12 weeks of course content/p/lilipScore at least 80% on all weekly quizzes /p/lilipComplete a post-course evaluation/p/lilipProvide verification of homework completion, signed off on by mentor /p/li/ulpDBT Intensive/pullipComplete all 12 weeks of DBT Foundational course content/p/lilipScore at least 80% on all weekly quizzes and Foundational exam /p/lilipAttend scheduled consultation sessions with your team's DBT expert /p/lilipSubmit a completed team homework score sheet /p/lilipComplete a post-course evaluation/p/li/ulpDBT Intensive Plus  /pullipComplete all 12 weeks of course content/p/lilipScore at least 80% on all weekly quizzes and Foundational exam /p/lilipAttend scheduled consultation and team formation sessions with your team's DBT expert /p/lilipSubmit a completed team homework score sheet /p/lilipComplete a post-course evaluation/p/li/ulp ** Please note: emno separate letter of completion is offered for the different parts of the Intensive or Intensive Plus program/em/p

Question 26

How do I log into my course?

Accepted Answer

ollipThe login button is located at the top right hand corner of the page./p/lilipLog in using the email you used at the time of enrollment or purchase. If you have forgotten your password, you can reset it here: a target="_blank" rel="" href="https://psychwire.com/forgot-password"https://psychwire.com/forgot-password/a./p/lilipClick on "My Dashboard" to see your available course/s./p/li/olpWe will send you a welcome email when your course starts. This email contains information on how to get started as well as what to expect in the coming weeks. If you are unable to locate your welcome email, please check your junk/spam folder, as it may have been redirected there./ppPlease note, your Psychwire account is linked to the email address used at the time of purchase or enrollment. If you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a. We are here to assist you. /pp/p

Question 27

I forgot which email I used to set up my account

Accepted Answer

pIf you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a. We are here to assist you. /p

Question 28

Why are there no courses in My Dashboard?

Accepted Answer

pIf you have logged into your Psychwire account and there are no courses displayed in "My Dashboard," please check the following: /ppstrongAre you using the same email address when you enrolled in your course?/strong/ppYour course access is linked to the account used when you purchased or enrolled in your course. If you have logged into your Psychwire account using a different email address, please log out and log in again with the same email address used when registering. /ppIf you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a. We are here to assist you. /ppTo set/reset your password, please click here: a target="_blank" rel="" href="https://psychwire.com/forgot-password"https://psychwire.com/forgot-password/a./ppstrongHas your course access ended?/strong/ppOur Intake Courses run for a period of 4 – 8 weeks, depending on the course. After all content is released, there is an additional grace period where the entire course is available for review. You can use this time to catch up on the course or dig deeper into some of the topics we have covered. The course card in "My Dashboard" will keep you up to date with how much time you have available./ppstrongHave you enrolled in your course?/strong/ppDon't forget that you have to enroll! You will have been sent an email with information with a link to complete your enrollment. Please check your junk/ spam folder to make sure this email hasn't been redirected there./ppIf you're still having trouble, please contact our customer support - we're happy to help! Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 29

I have forgotten my password

Accepted Answer

pYou can reset your password here/ppa target="_blank" rel="" href="https://psychwire.com/forgot-password"https://psychwire.com/forgot-password/a./ppYou will be sent an email with instructions on how to reset your password. Please use the email linked to your Psychwire account when resetting your password./ppIf you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a. We are here to assist you./pp/p

Question 30

I haven’t received an email regarding the start of my course

Accepted Answer

pAt midnight PST/PDT on the course commencement date, you will receive a Welcome email with information on how to get started and what to expect in the coming weeks. If you are unable to locate your Welcome email, please check your spam/junk folder as it might have been redirected there./ppOnce your course is available, you can log into "My Dashboard" at any time to access./p

Question 31

How do I enroll after paying?

Accepted Answer

pCheck your inbox for a confirmation email from Psychwire. It includes an “Enrollments” button - click the link to log in and complete your enrollment or assign the enrollment to someone else. /p

Question 32

Can I enroll someone else after I pay?

Accepted Answer

pYes! If you’re buying for someone else, you’ll be able to assign the enrollment after payment. You’ll be prompted to enter their details to send an invitation. We'll guide your colleague through the rest of the enrollment process./p

Question 33

What if I didn't enroll after I purchased?

Accepted Answer

pDon’t worry - your confirmation email includes a link to enroll and you can return to it anytime. If you lose the email, just contact our team and we’ll resend it./ppContact support via the chat button on the bottom of your screen or email us at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 34

I just paid - why am I not enrolled in the course yet?

Accepted Answer

pAfter purchasing, you’ll receive an email with a secure link to complete your enrollment. Simply follow that link, log in (or create an account), and your course access will be activated./ppYou can also check 'My Dashboard' to see if you are enrolled in your course./ppIf you don’t see your course in 'My Dashboard,' just reach out to our support team. You can contact us via the chat button at the bottom of your screen or email us at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a - we’re happy to help!/p

Question 35

Do I have to create an account to enroll?

Accepted Answer

pYes! If you don't already have a Psychwire account, you will need to create one to enroll. You will also use this account to log into 'My Dashboard' and access your course./p

Question 36

Can I pay via invoice?

Accepted Answer

pYes - we can prepare an invoice for you. Fill in the form a target="_blank" rel="" class="ql-link" href="https://psychwire.com/support/request-an-invoice"here/a or reach out to our support team. You can contact us via the chat button at the bottom of your screen or at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 37

Do you have special rates for groups?

Accepted Answer

pWe provide discounts for groups over 10. For more information, please fill out the form found a target="_blank" rel="" class="ql-link" href="https://psychwire.com/group-enrollments"here/a and one of the team will be in contact with a customized quote./ppYou can also contact us via email a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a for group and organizational rates./p

Question 38

What payment methods do you accept?

Accepted Answer

pWe accept the following payment options:/pullipPayment via bank (Local or International wire transfer)/p/lilipCredit or Debit card payment - Visa, MasterCard, and American Express/p/lilipGoogle Pay/p/lilipApple Pay/p/li/ulpIf you would like to make a payment through your bank, we can provide you with an invoice. Please fill out the form found a target="_blank" rel="" class="ql-link" href="https://psychwire.com/support/request-an-invoice"here/a and one of the team will send you an invoice directly./pp/pp/p

Question 39

What's your refund and cancellation policy?

Accepted Answer

pspanWe understand that plans can change. If you need to cancel your registration, you may be eligible for a refund of your course fee - minus any applicable credit card fees, surcharges, or the retail value of any included textbooks or materials./span/ppstrongspanTo qualify for a refund:/span/strong/pullipspanYou’ve accessed /spanstrongspanno more than 20%/span/strongspan of the course content (as recorded in our learning system), and/span/p/lilipspanYou submit your refund request /spanstrongspanwithin 7 calendar days/span/strongspan of your registration date/span/p/li/ulpspanPlease note: Refunds or credits cannot be issued after this 7-day period./span/ppstrongspanNeed flexibility?/span/strong/ppspanIf you're experiencing extenuating circumstances, reach out to our support team. In many cases, we can offer a /spanstrongspandeferral to a future course intake/span/strongspan./span/ppstrongspanCourse changes or cancellations/span/strong/pullipspanIf we delay a course start date, we’ll notify you via email and give you the option to request a refund./span/p/lilipspanIf a course is cancelled, all participants will receive a full refund automatically./span/p/li/ulpstrongspanHow to request a refund:/span/strong/ppspanSubmit your request in writing via the /spana target="_blank" rel="" href="https://psychwire.com/support/request-a-refund"strongspanthis form/span/strongspan /span/aspanon our website./span/ppspanFor questions or help:/span/pullipspanChat with us using the icon in the bottom right corner of our site/span/p/lilipspanOr email: /spana target="_blank" rel="" href="mailto:support@psychwire.com"strongspansupport@psychwire.com/span/strong/a/p/li/ul

Question 40

What are the requirements for CE/CME Credits for DBT Courses?

Accepted Answer

p1. The course must be completed in full./pp2.  Achieve the minimum overall quiz score for your course./ppstrongDBT Skills: /strongat least 80%.  /ppstrongDBT Skills for Adolescents and Families: /strongat least 80%./ppstrongDBT Foundational:/strong at least 80%./ppstrongDBT Intensive:/strong at least 80%./ppstrongDBT Intensive Plus:/strong at least 80%./pp/pullipQuiz questions from the entire course are included in this overall total. The pre-test quizzes are practice only and are not included in your overall score.  /p/lilipYou must answer questions correctly within three attempts./pp/p/li/ulp3.  Payment of a non-refundable $20 USD processing fee must be paid before the completion of your course./pp4.  Submission of a post-course evaluation form.  /ppIf you're still enrolled in a course and would like CE/CME credits, but have not paid the $20 USD processing fee, please contact us via the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./ppPlease note that payment must be made before your course finishes./p

Question 41

How can I obtain CE/CME credits for DBT Courses?

Accepted Answer

pHere's how you can obtain CE/Credits for your course:/pullipAdd CE/CMEs at checkout when enrolling/purchasing a course, or reach out to a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a, before your course access ends, to purchase CE/CME credits./p/lilipComplete your course in full./p/lilipAchieve the minimum overall quiz score for your course (strongDBT Skills: /strongat least 80%, strongDBT Skills for Adolescents and Families: /strongat least 80%, strongDBT Foundational:/strong at least 80%, strongDBT Intensive:/strong at least 80% and strongDBT Intensive Plus:/strong at least 80%). The quiz questions include all questions across the entire course duration (any practice quiz questions are not included!)./p/lilipSubmit a post-course evaluation form at the end of your course./p/li/ulpPlease note that we can't add CE/CME credits after your course access has ended./ppIf you need help or further instructions, our team is here to help. Please contact us via the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 42

Tell me more about quiz questions and score calculations in your DBT courses

Accepted Answer

pTell me about the quizzes:/pullipQuizzes are found at the end of each week or section in your course./p/lilipAn overall quiz score of 80% or higher is required./p/lilipAll quiz questions in the course are counted towards your overall score, except practice quizzes. We'll let you know if you're taking a practice quiz!/p/lilipMost questions are multiple choice with some true/false./p/li/ulpTell me what happens if I get a question wrong:/pullipYou have three attempts to answer a multiple choice question correctly./p/lilipTrue/False questions have one attempt./p/lilipIf you can't answer the question correctly within these requirements, your answer will be marked as incorrect./p/li/ulp* Please note that we cannot offer makeup exams, as per the requirements of our certifying board for CE/CME Credits./ppHow is the overall score calculated?/pullipEach weekly or section quiz contributes to your overall score. At the end of the course, your total is calculated. For example, 56 out of 70 equals 80%./p/li/ul

Question 43

How much of my course do I need to complete to earn a certificate?

Accepted Answer

pThe certificate you receive depends on how much of the course you complete:/pullipstrongComplete the full course/strong: You’ll receive a strongCertificate of Completion/strong./p/lilipstrongComplete at least 75%/strong: You’ll receive a strongLetter of Participation/strong./p/li/ulpTo earn a CE/CME Certificate, you must:/pollipstrongAchieve an overall quiz score of 80% or higher/strong/pullipAll course quizzes (except any pre-test) count toward your score./p/lilipYou have up to three attempts to get each multiple choice question right./p/li/ul/lilipstrongFinish the full course/strong/p/lilipstrongPay the $20 USD processing fee/strong before completing the course/p/lilipstrongSubmit the post-course evaluation form/strong/p/li/ol

Question 44

Is this course approved for CPD in Australia?

Accepted Answer

pAHPRA is the Australian Health Practitioner Regulation Agency and governs multiple occupations including psychologists, doctors and nurses. The different governing bodies under the AHPRA umbrella have their own specific set of guidelines to be followed by their members, and educational institutions such as Psychwire are not involved in this process./ppThe AHPRA website has further information about CPD here:/ppa target="_blank" rel="" href="https://www.ahpra.gov.au/Education/Continuing-Professional-Development.aspx"https://www.ahpra.gov.au/Education/Continuing-Professional-Development.aspx/a/ppYou can contact AHPRA directly about your continuing professional development here:/ppa target="_blank" rel="" href="http://www.ahpra.gov.au/About-AHPRA/Contact-Us.aspx"http://www.ahpra.gov.au/About-AHPRA/Contact-Us.aspx/a/p

Question 45

Learner Notification for DBT Skills

Accepted Answer

pView the Learner Notification for DBT Skills a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/dbt-skills-learner-notification-2025.pdf"here/a./pp style="column-count: unset"/p

Question 46

Learner Notification for DBT Skills for Adolescents and Families

Accepted Answer

pView the Learner Notification for DBT Skills for Adolescents and Families a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/dbt-adolescents-and-families-ce-cme-accreditation-2025.pdf"here/a./pp/pp/p

Question 47

Learner Notification for Applied DBT Skills for Trauma

Accepted Answer

pspanView the Learner Notification for DBT Skills /spana target="_blank" rel="" href="https://psychwire.com/learnerNotifications/applied-dbt-skills-for-trauma-learner-notification-2025.pdf"here/aspan./span/p

Question 48

Learner Notification for DBT Foundational

Accepted Answer

pView the Learner Notification for DBT Foundational a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/dbt-foundational-learner-notification-2025.pdf"here/a./p

Question 49

Learner Notification for DBT Intensive Plus

Accepted Answer

pFind your learner notification for DBT Intensive plus a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/dbt-intensive-plus-learner-notification-2025.pdf"here/a./p

Question 50

Learner Notification for DBT Intensive

Accepted Answer

pFind the learner notification for DBT Intensive a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/dbt-intensive-learner-notification-2025.pdf"here/a./p

Question 51

CE Credit purchase link - DBT Skills

Accepted Answer

pClick a target="_blank" rel="" href="https://psychwire.com/enrollment?productKey=ce-points-dbt-skills"here/a to purchase CE Credits for DBT Skills./p

Question 52

CE Credit purchase link - DBT Skills for Adolescents and Families

Accepted Answer

pClick a target="_blank" rel="" href="https://psychwire.com/enrollment?productKey=ce-points-dbt-af"here/a to purchase CE Credits for DBT Skills for Adolescents and Families./p

Question 53

CE Credit purchase link - Applied DBT Skills for Trauma

Accepted Answer

pClick a target="_blank" rel="" href="https://psychwire.com/enrollment?productKey=ce-points-applied-dbt-skills-trauma"here/a to purchase CE/CME Credits for Applied DBT Skills for Trauma./p

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