Do I need to be online at specific times for your ACT courses?

You don't need to be online at a specific time! You can log in and out at a time that suits you and learn at your own pace. Once your course begins, Russ Harris will be online throughout the week to answer questions, but please allow a couple of days for your questions to be answered. The forum will be open for 3 months, allowing time to delve into the content and ask Russ follow up questions after all content has been released.

What happens if I miss a week or fall behind?

All our courses are self-paced. If you miss a week, or fall behind, don't worry. You can catch up at a time that suits you! Each course has 12 months access, and this bonus time can be used to catch up on any missed work. You can find out when your course access finishes by looking in "My Dashboard." If you are experiencing extenuating circumstances, you may be eligible for a deferral. Please contact us via the chat icon on the bottom right-hand corner of the website or via email at support@psychwire.com .

How much time should I be spending on the ACT courses?

If you ONLY do the core content, and nothing else, expect to spend between 2-3 hours a week on our ACT courses. But if you want to learn in more depth - taking notes, replaying videos, going through some or all of the bonus modules and optional extra materials - you'll need to allow at least 2 or 3 extra hours for each week of content. You will have 12 months access to all content, so there's no need to rush through reviewing and looking at optional extra materials.

Who are the courses suitable for?

All our courses are designed for mental health professionals, those who are licensed, interning or studying in the field, both undergraduate and postgraduate. This can include but is not limited to counselors, coaches, therapists, psychologists, psychiatrists, nurses, GPs, OTs, social and youth workers.

How does the forum work?

The forum is designed to provide you with expert support as you learn. You can ask questions about the course material and share experiences as you develop new skills. Both the trainers and your fellow course participants can reply, providing a rich community of learners. The trainers will be online during the week to answer questions, but please allow a few days for replies. Just note that trainers are active in the forum during the course, but not during the extra access period at the end of your course. We will notify you via email when the forum is closing.

How are the the courses structured?

Course content is released weekly. You can review previous weeks’ content at any time during the course, but you’ll have to wait for each week to be released before you can access it. Each week’s content includes a variety of engaging learning experiences, including video, audio, and written material. You can immerse yourself in one sitting or tackle the content gradually throughout the week. At the end of each week’s content is a quiz, mostly multiple-choice and true/false questions. To obtain CE/CME credit, you must finish the course with 80% correct overall.

What will I have access to throughout a course?

You’ll have access to course content as it is released, including engaging videos, experiential exercises, and a resource-packed library with articles and downloadable PDFs. While all written content and some audio files can be downloaded in the library, lesson content is only accessible during your course access period. You’ll also have exclusive access to the forum—an incredible opportunity to engage with Russ Harris and connect with fellow students. The forum will be open for 3 months from the course start date and we encourage you to ask questions and share feedback for a richer learning experience. After 3 months, forum access will be read-only, but you’ll continue to have access to all course lessons and library materials for an additional 9 months ( 12 months in total ). During this period, you can revisit the content, complete any unfinished work, and explore bonus materials at your own pace.

How do the online courses differ from the workshops?

The online courses are equivalent to multi-day live workshops. Essentially, the content for both the online courses and the workshops are the same. However with our online courses, there’s more opportunity to dive into the content, take advantage of the bonus material and ask questions for Russ Harris in our interactive forum, which is open for 3 months. There is also time to review content with 12 months access to all learning material.

What equipment do I need to complete a course?

A computer - please note your experience will be better on a computer as our courses are not optimized for mobile at this stage. Internet connection - we recommend updating so you have the latest version of your internet browser. Headphones or speaker to listen to course content. Optional: Specialised PDF viewer such as Adobe. Printer to print any library documents.

What certificate/s will I receive?

Each participant who has completed the course in full will be awarded a Certificate of Completion. If you’ve completed at least 75% of the course, you’ll be given a Letter of Participation. CE/CME Certificates will be awarded if the following criteria has been met: 1. You have an overall quiz score of 80%. Quiz questions from the entire course are included in this overall total. Any pre-test quizzes are practice only and are not included in your overall total. You must answer the question correctly within three attempts. 2. The course must be completed in full. 3. Payment of a non-refundable $20 USD processing fee has been made prior to completion of your course. 4. Submission of post-course evaluation form.

How much of my course do I need to complete to earn a certificate?

The certificate you will be awarded is dependent on your course progress. For CE/CME Certificates, you must meet all other requirements, listed below. Each participant who has completed the course in full will be awarded a Certificate of Completion. If you’ve completed at least 75% of the course, you’ll be given a Letter of Participation. CE/CME Certificates will be awarded if the following criteria has been met: 1. You have an overall quiz score of 80%. Quiz questions from the entire course are included in this overall total. Any pre-test quizzes are practice only and are not included in your overall total. You must answer the question correctly within three attempts. 2. The course must be completed in full. 3. Payment of a non-refundable $20 USD processing fee has been made prior to completion of your course. 4. Submission of post-course evaluation form.

How can I get a copy of my certificate/s?

Certificates are available for download in "My Dashboard." Once they have been processed, you will receive an email letting you know they are ready. You can log in at your convenience and download. For courses completed prior to 2022, please contact support for you copy via the message icon at the bottom right of your screen, or email support@psychwire.com .

What is a CE/CME Credit?

The United States of America and Canada require health professionals to accrue CE/CME (Continuing Education) credits in order to maintain their licenses or registrations. These credits are gained through approved educational activities which serve to develop professional knowledge and performance. CE/CME Credit certificates are submitted to licensing guilds within the U.S.A. and Canada. Please check the Learner Notifications found in the course Frequently Asked Questions for further information about approved state boards.

What are the requirements for CE/CME Credits?

1. The course must be completed in full. 2. Achieve the minimum overall quiz score of 80%. Quiz questions from the entire course are included in this overall total. The pre-test quizzes are practice only and are not included in your overall score. You must answer questions correctly within three attempts. 3. Payment of a non-refundable $20 USD processing fee must be paid before the completion of your course. 4. Submission of a post-course evaluation form. If you're still enrolled in a course and would like CE/CME credits, but have not paid the $20 USD processing fee, please contact us via the chat icon on the bottom right-hand corner of the website or via email at support@psychwire.com . Please note that payment must be made before your course finishes.

How can I obtain CE/CME credits?

Here's how you can obtain CE/Credits for your course: Add CE/CMEs at checkout when enrolling/purchasing a course, or reach out to support@psychwire.com , before your course access ends, to purchase CE/CME credits. Complete your course in full. Achieve an overall quiz score of at least 80% across all quiz questions in your course (any practice quiz questions are not included!). Submit a post-course evaluation form at the end of your course. Please note that we can't add CE/CME credits after your course access has ended. If you need help or further instructions, our team is here to help. Please contact us via the chat icon on the bottom right-hand corner of the website or via email at support@psychwire.com .

Tell me more about quiz questions and score calculations in your courses

Tell me about the quizzes: Quizzes are found at the end of each week or section in your course. An overall quiz score of 80% or higher is required in order to receive CE/CME credits. All quiz questions in the course are counted towards your overall score, except practice quizzes. We'll let you know if you're taking a practice quiz! Most questions are multiple choice with some true/false. Tell me what happens if I get a question wrong: You have three attempts to answer a multiple choice question correctly. True/False questions have one attempt. If you can't answer the question correctly within these requirements, your answer will be marked as incorrect. * Please note that we cannot offer makeup exams, as per the requirements of our certifying board for CE/CME Credits. How is the overall score calculated? Each weekly or section quiz contributes to your overall score. At the end of the course, your total is calculated. For example, 56 out of 70 equals 80%. An overall quiz score of 80% or higher is required to receive CE/CME credits.

Is this course approved for CPD in Australia?

AHPRA is the Australian Health Practitioner Regulation Agency and governs multiple occupations including psychologists, doctors and nurses. The different governing bodies under the AHPRA umbrella have their own specific set of guidelines to be followed by their members, and educational institutions such as Psychwire are not involved in this process. The AHPRA website has further information about CPD here: https://www.ahpra.gov.au/Education/Continuing-Professional-Development.aspx You can contact AHPRA directly about your continuing professional development here: http://www.ahpra.gov.au/About-AHPRA/Contact-Us.aspx

How do I log into my course?

The login button is located at the top right hand corner of the page. Log in using the email you used at the time of enrollment or purchase. If you have forgotten your password, you can reset it here: https://psychwire.com/forgot-password . Click on "My Dashboard" to see your available course/s. We will send you a welcome email when your course starts. This email contains information on how to get started as well as what to expect in the coming weeks. If you are unable to locate your welcome email, please check your junk/spam folder, as it may have been redirected there. Please note, your Psychwire account is linked to the email address used at the time of purchase or enrollment. If you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at support@psychwire.com . We are here to assist you.

I forgot which email I used to set up my account

If you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at support@psychwire.com . We are here to assist you.

Why are there no courses in My Dashboard?

If you have logged into your Psychwire account and there are no courses displayed in "My Dashboard," please check the following: Are you using the same email address when you enrolled in your course? Your course access is linked to the account used when you purchased or enrolled in your course. If you have logged into your Psychwire account using a different email address, please log out and log in again with the same email address used when registering. If you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at support@psychwire.com . We are here to assist you. To set/reset your password, please click here: https://psychwire.com/forgot-password . Has your course access ended? Our Intake Courses run for a period of 4 – 8 weeks, depending on the course. After all content is released, there is an additional grace period where the entire course is available for review. You can use this time to catch up on the course or dig deeper into some of the topics we have covered. The course card in "My Dashboard" will keep you up to date with how much time you have available. Have you enrolled in your course? Don't forget that you have to enroll! You will have been sent an email with information with a link to complete your enrollment. Please check your junk/ spam folder to make sure this email hasn't been redirected there. If you're still having trouble, please contact our customer support - we're happy to help! Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at support@psychwire.com .

I have forgotten my password

You can reset your password here https://psychwire.com/forgot-password . You will be sent an email with instructions on how to reset your password. Please use the email linked to your Psychwire account when resetting your password. If you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at support@psychwire.com . We are here to assist you.

I haven’t received an email regarding the start of my course

At midnight PST/PDT on the course commencement date, you will receive a Welcome email with information on how to get started and what to expect in the coming weeks. If you are unable to locate your Welcome email, please check your spam/junk folder as it might have been redirected there. Once your course is available, you can log into "My Dashboard" at any time to access.

How do I enroll after paying?

Check your inbox for a confirmation email from Psychwire. It includes an “Enrollments” button - click the link to log in and complete your enrollment or assign the enrollment to someone else.

Can I enroll someone else after I pay?

Yes! If you’re buying for someone else, you’ll be able to assign the enrollment after payment. You’ll be prompted to enter their details to send an invitation. We'll guide your colleague through the rest of the enrollment process.

What if I didn't enroll after I purchased?

Don’t worry - your confirmation email includes a link to enroll and you can return to it anytime. If you lose the email, just contact our team and we’ll resend it. Contact support via the chat button on the bottom of your screen or email us at support@psychwire.com .

I just paid - why am I not enrolled in the course yet?

After purchasing, you’ll receive an email with a secure link to complete your enrollment. Simply follow that link, log in (or create an account), and your course access will be activated. You can also check 'My Dashboard' to see if you are enrolled in your course. If you don’t see your course in 'My Dashboard,' just reach out to our support team. You can contact us via the chat button at the bottom of your screen or email us at support@psychwire.com - we’re happy to help!

Do I have to create an account to enroll?

Yes! If you don't already have a Psychwire account, you will need to create one to enroll. You will also use this account to log into 'My Dashboard' and access your course.

What's your refund and cancellation policy?

If you’re unsatisfied or you’re unable to complete the course, we’re able to provide a full refund, providing you let us know within seven days of the course beginning. After this time, if you’re unsatisfied, please contact the customer service team and we’ll work with you directly to resolve your issue. If you’re facing difficult extenuating circumstances, please contact our customer service team as we may be able to defer you to a later intake. If Psychwire Australia PTY LTD has to delay the start date of a course, all registrants will be notified by email and you’ll be given an opportunity to request a refund. If a course is cancelled, participants will be notified by email and full refunds will be given. To request a refund or deferral, please contact us via the chat icon on the bottom right-hand corner of the website or via email at support@psychwire.com .

Can I pay via invoice?

Yes - we can prepare an invoice for you. Fill in the form here or reach out to our support team. You can contact us via the chat button at the bottom of your screen or at support@psychwire.com .

Do you have special rates for groups?

We provide discounts for groups over 10. For more information, please fill out the form found here and one of the team will be in contact with a customized quote. You can also contact us via email support@psychwire.com for group and organizational rates.

What payment methods do you accept?

We accept the following payment options: Payment via bank (Local or International wire transfer) Credit or Debit card payment - Visa, MasterCard, and American Express Google Pay Apple Pay If you would like to make a payment through your bank, we can provide you with an invoice. Please fill out the form found here and one of the team will send you an invoice directly.

CE Credit purchase link - ACT for ADHD

Click here to purchase CE Credits for ACT for ADHD.

CE Credit purchase link - ACT as a Brief Intervention

Click here to purchase CE Credits for ACT as a Brief Intervention.

CE Credit purchase link - ACT for Beginners

Click here to purchase CE credits for ACT for Beginners.

CE Credit purchase link - ACT for Depression and Anxiety Disorders

Click here to purchase CE Credits for ACT for Depression and Anxiety Disorders.

CE Credit purchase link - ACT for Grief and Loss

Click here to purchase CE Credits for ACT for Grief and Loss.

CE Credit purchase link - ACT for Adolescents

Click here to purchase CE Credits for ACT for Adolescents.

CE Credit purchase link - ACT for People Pleasing and Perfectionism

Click here to purchase CE Credits for ACT for People Pleasing and Perfectionism.

Learner Notification for Act for Beginners

View the Learner Notification for ACT for Beginners here .

Learner Notification for Trauma-Focused ACT

View the Learner Notification for Trauma-Focused ACT here .

Learner Notification for ACT for Adolescents

View the Learner Notification for ACT for Adolescents here .

Learner Notification for ACT for Depression and Anxiety

The Learner Notification for ACT for Depression and Anxiety can be viewed here .

Learner Notification for ACT for Brief Intervention

The Learner Notification for ACT for Brief Intervention can be viewed here .

Learner Notification for ACT for People Pleasing and Perfectionism

The Learner Notification for ACT for People Pleasing and Perfectionism can be viewed here .

Learner Notification for ACT for ADHD

The Learner Notification for ACT for ADHD can be viewed here .

Learner Notification for ACT for Grief and Loss

The Learner Notification for ACT for Grief and Loss can be viewed here .

Who can I contact for tech support?

The Psychwire support team is here to help. Click the message icon at the bottom of the right of your screen or email us support@psychwire.com .

Is customer support available 24/7?

While customer support is not available 24/7, our support team will reply within 24 hours. You can contact support via the chat icon on the bottom right corner of the website or via email at support@psychwire.com .

How can I contact customer service?

To contact support, click the message icon at the bottom of the right of your screen or email us support@psychwire.com .

Frequently Asked Questions

How Our ACT Courses Work

Certificates and CE/CME Credits

Enrollments

Accounts and Payment

ACT CE Credit Purchase Links

Learner Notification for ACT Courses

Support