Question 1

Do I need to be online at specific times for your ACT courses?

Accepted Answer

pYou don't need to be online at a specific time! You can log in and out at a time that suits you and learn at your own pace./pp style="column-count: unset"Once your course begins, Russ Harris will be online throughout the week to answer questions, but please allow a couple of days for your questions to be answered. The forum will be open for 3 months, allowing time to delve into the content and ask Russ follow up questions after all content has been released. /p

Question 2

What happens if I miss a week or fall behind?

Accepted Answer

pAll our courses are self-paced. If you miss a week, or fall behind, don't worry. You can catch up at a time that suits you!/ppEach course has 12 months access, and this bonus time can be used to catch up on any missed work. You can find out when your course access finishes by looking in "My Dashboard."/ppIf you are experiencing extenuating circumstances, you may be eligible for a deferral. Please contact us via the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 3

How much time should I be spending on the ACT courses?

Accepted Answer

pIf you ONLY do the core content, and nothing else, expect to spend between 2-3 hours a week on our ACT courses. But if you want to learn in more depth - taking notes, replaying videos, going through some or all of the bonus modules and optional extra materials - you'll need to allowstrongem at least 2 or 3 extra hours/em/strong for each week of content. You will have 12 months access to all content, so there's no need to rush through reviewing and looking at optional extra materials./p

Question 4

Who are the courses suitable for?

Accepted Answer

pAll our courses are designed for mental health professionals, those who are licensed, interning or studying in the field, both undergraduate and postgraduate. This can include but is not limited to counselors, coaches, therapists, psychologists, psychiatrists, nurses, GPs, OTs, social and youth workers./p

Question 5

How does the forum work?

Accepted Answer

pThe forum is designed to provide you with expert support as you learn. You can ask questions about the course material and share experiences as you develop new skills. Both the trainers and your fellow course participants can reply, providing a rich community of learners./ppThe trainers will be online during the week to answer questions, but please allow a few days for replies. Just note that trainers are active in the forum during the course, but not during the extra access period at the end of your course. We will notify you via email when the forum is closing./p

Question 6

How are the courses structured?

Accepted Answer

pstrongCourse content is released weekly./strong You can revisit any content from previous weeks at any time, but new content will unlock one week at a time./ppEach week includes a mix of engaging learning experiences - video lessons, reading and bonus materials. You can explore everything in one sitting or take your time throughout the week./ppAt the end of each week’s content is a quiz, mostly multiple-choice and true/false questions. To obtain CE/CME credit, you must finish the course with 80% correct overall.  /p

Question 7

What will I have access to throughout a course?

Accepted Answer

pYou’ll have access to course content as it is released, including engaging videos, experiential exercises, and a resource-packed library with articles and downloadable PDFs. While all written content and some audio files can be downloaded in the library, lesson content is only accessible during your course access period./ppYou’ll also have exclusive access to the forum—an incredible opportunity to engage with Russ Harris and connect with fellow students. The forum will be open for 3 months from the course start date and we encourage you to ask questions and share feedback for a richer learning experience./ppAfter 3 months, forum access will be read-only, but you’ll continue to have access to all course lessons and library materials for an additional 9 months (strong12 months in total/strong)./ppDuring this period, you can revisit the content, complete any unfinished work, and explore bonus materials at your own pace./p

Question 8

How do the online courses differ from the workshops?

Accepted Answer

pThe online courses are equivalent to multi-day live workshops. Essentially, the content for both the online courses and the workshops are the same.  However with our online courses, there’s more opportunity to dive into the content, take advantage of the bonus material and ask questions for Russ Harris in our interactive forum, which is open for 3 months. There is also time to review content with 12 months access to all learning material.  /p

Question 9

What equipment do I need to complete a course?

Accepted Answer

ullipA computer - please note your experience will be better on a computer as our courses are not optimized for mobile at this stage./p/lilipInternet connection - we recommend updating so you have the latest version of your internet browser./p/lilipHeadphones or speaker to listen to course content./p/li/ulpOptional:/pullipSpecialised PDF viewer such as Adobe./p/lilipPrinter to print any library documents./p/li/ul

Question 10

What certificate/s will I receive?

Accepted Answer

ullipIf you complete the full course, you’ll receive a strongCertificate of Completion/strong./p/lilipIf you complete at least 75%, you’ll receive a strongLetter of Participation/strong./p/li/ulpstrongTo earn a CE/CME Certificate/strong, you’ll need to:/pollipstrongScore at least 80%/strong overall on the course quizzes./pp/pp- All quiz questions (except any pre-test questions) count toward your score./pp- You have up to three attempts to answer each multiple choice question correctly./p/lilipstrongComplete the full course./strong/p/lilipstrongPay the $20 USD CE/CME processing fee/strong before you finish the course./p/lilipstrongSubmit the post-course evaluation form./strong/p/li/olpAll certificates will be available for download in 'My Dashboard' - please allow at least seven days for processing. /p

Question 11

How much of my course do I need to complete to earn a certificate?

Accepted Answer

pThe certificate you receive depends on how much of the course you complete:/pullipstrongComplete the full course/strong: You’ll receive a strongCertificate of Completion/strong./p/lilipstrongComplete at least 75%/strong: You’ll receive a strongLetter of Participation/strong./p/li/ulpTo earn a CE/CME Certificate, you must:/pollipstrongAchieve an overall quiz score of 80% or higher/strong/pullipAll course quizzes (except any pre-test) count toward your score./p/lilipYou have up to three attempts to get each multiple choice question right./p/li/ul/lilipstrongFinish the full course/strong/p/lilipstrongPay the $20 USD processing fee/strong before completing the course/p/lilipstrongSubmit the post-course evaluation form/strong/p/li/ol

Question 12

How can I get a copy of my certificate/s?

Accepted Answer

pCertificates are available for download in "My Dashboard." Once they have been processed, you will receive an email letting you know they are ready. You can log in at your convenience and download./ppFor courses completed prior to 2022, please contact support for you copy via the message icon at the bottom right of your screen, or email a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 13

What is a CE/CME Credit?

Accepted Answer

pThe United States of America and Canada require health professionals to accrue CE/CME (Continuing Education) credits in order to maintain their licenses or registrations.  These credits are gained through approved educational activities which serve to develop professional knowledge and performance.  /ppCE/CME Credit certificates are submitted to licensing guilds within the U.S.A. and Canada. Please check the Learner Notifications further information about approved state boards./p

Question 14

What are the requirements for CE/CME Credits?

Accepted Answer

p1. The course must be completed in full./pp2.  Achieve the minimum overall quiz score of 80%.  /pullipQuiz questions from the entire course are included in this overall total. The pre-test quizzes are practice only and are not included in your overall score.  /p/lilipYou must answer questions correctly within three attempts./p/li/ulp3.  Payment of a non-refundable $20 USD processing fee must be paid before the completion of your course./pp4.  Submission of a post-course evaluation form.  /ppIf you're still enrolled in a course and would like CE/CME credits, but have not paid the $20 USD processing fee, please contact us via the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./ppPlease note that payment must be made before your course finishes./p

Question 15

How can I obtain CE/CME credits?

Accepted Answer

pHere's how you can obtain CE/Credits for your course:/pullipAdd CE/CMEs at checkout when enrolling/purchasing a course, or reach out to a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a, before your course access ends, to purchase CE/CME credits./p/lilipComplete your course in full./p/lilipAchieve an overall quiz score of at least 80% across all quiz questions in your course (any practice quiz questions are not included!)./p/lilipSubmit a post-course evaluation form at the end of your course./p/li/ulpPlease note that we can't add CE/CME credits after your course access has ended./ppIf you need help or further instructions, our team is here to help. Please contact us via the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 16

Tell me more about quiz questions and score calculations in your courses

Accepted Answer

pTell me about the quizzes:/pullipQuizzes are found at the end of each week or section in your course./p/lilipAn overall quiz score of 80% or higher is required in order to receive CE/CME credits./p/lilipAll quiz questions in the course are counted towards your overall score, except practice quizzes. We'll let you know if you're taking a practice quiz!/p/lilipMost questions are multiple choice with some true/false./p/li/ulpTell me what happens if I get a question wrong:/pullipYou have three attempts to answer a multiple choice question correctly./p/lilipTrue/False questions have one attempt./p/lilipIf you can't answer the question correctly within these requirements, your answer will be marked as incorrect./p/li/ulp* Please note that we cannot offer makeup exams, as per the requirements of our certifying board for CE/CME Credits./ppHow is the overall score calculated?/pullipEach weekly or section quiz contributes to your overall score. At the end of the course, your total is calculated. For example, 56 out of 70 equals 80%. An overall quiz score of 80% or higher is required to receive CE/CME credits./p/li/ul

Question 17

Is this course approved for CPD in Australia?

Accepted Answer

pAHPRA is the Australian Health Practitioner Regulation Agency and governs multiple occupations including psychologists, doctors and nurses. The different governing bodies under the AHPRA umbrella have their own specific set of guidelines to be followed by their members, and educational institutions such as Psychwire are not involved in this process./ppThe AHPRA website has further information about CPD here:/ppa target="_blank" rel="" href="https://www.ahpra.gov.au/Education/Continuing-Professional-Development.aspx"https://www.ahpra.gov.au/Education/Continuing-Professional-Development.aspx/a/ppYou can contact AHPRA directly about your continuing professional development here:/ppa target="_blank" rel="" href="http://www.ahpra.gov.au/About-AHPRA/Contact-Us.aspx"http://www.ahpra.gov.au/About-AHPRA/Contact-Us.aspx/a/p

Question 18

How do I log into my course?

Accepted Answer

ollipThe login button is located at the top right hand corner of the page./p/lilipLog in using the email you used at the time of enrollment or purchase. If you have forgotten your password, you can reset it here: a target="_blank" rel="" href="https://psychwire.com/forgot-password"https://psychwire.com/forgot-password/a./p/lilipClick on "My Dashboard" to see your available course/s./p/li/olpWe will send you a welcome email when your course starts. This email contains information on how to get started as well as what to expect in the coming weeks. If you are unable to locate your welcome email, please check your junk/spam folder, as it may have been redirected there./ppPlease note, your Psychwire account is linked to the email address used at the time of purchase or enrollment. If you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a. We are here to assist you. /pp/p

Question 19

I forgot which email I used to set up my account

Accepted Answer

pIf you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a. We are here to assist you. /p

Question 20

Why are there no courses in My Dashboard?

Accepted Answer

pIf you have logged into your Psychwire account and there are no courses displayed in "My Dashboard," please check the following: /ppstrongHave you enrolled in your course?/strong/ppDon't forget that you have to enroll! You will have been sent an email with information with a link to complete your enrollment. Please check all promotion folders to make sure this email hasn't been redirected there./ppstrongAre you using the same email address when you enrolled in your course?/strong/ppYour course access is linked to the account used when you purchased or enrolled in your course. If you have logged into your Psychwire account using a different email address, please log out and log in again with the same email address used when registering. /ppIf you are unsure what email address you have used, please contact our customer support team via the chat icon on the bottom right-hand corner of the website or email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a.  /ppTo set/reset your password, please click here: a target="_blank" rel="" href="https://psychwire.com/forgot-password"https://psychwire.com/forgot-password/a./ppstrongHas your course access ended?/strong/ppOur Intake Courses run for a period of 4 – 8 weeks, depending on the course, but there is an additional period where the entire course is available for review. The course card in 'My Dashboard' will keep you up to date with how much time you have available./ppIf you're still having trouble, please contact our customer support by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a. We're happy to help! /p

Question 21

I have forgotten my password

Accepted Answer

pYou can reset your password here/ppa target="_blank" rel="" href="https://psychwire.com/forgot-password"https://psychwire.com/forgot-password/a./ppYou will be sent an email with instructions on how to reset your password. Please use the email linked to your Psychwire account when resetting your password./ppIf you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a. We are here to assist you./pp/p

Question 22

I haven’t received an email regarding the start of my course

Accepted Answer

pAt midnight PST/PDT on the course commencement date, you will receive a Welcome email with information on how to get started and what to expect in the coming weeks. If you are unable to locate your Welcome email, please check your spam/junk folder as it might have been redirected there./ppOnce your course is available, you can log into "My Dashboard" at any time to access./p

Question 23

How do I enroll after paying?

Accepted Answer

pCheck your inbox for a confirmation email from Psychwire. It includes an “Enrollments” button - click the link to log in and complete your enrollment or assign the enrollment to someone else. /p

Question 24

Can I enroll someone else after I pay?

Accepted Answer

pYes! If you’re buying for someone else, you’ll be able to assign the enrollment after payment. You’ll be prompted to enter their details to send an invitation. We'll guide your colleague through the rest of the enrollment process./p

Question 25

What if I didn't enroll after I purchased?

Accepted Answer

pDon’t worry - your confirmation email includes a link to enroll and you can return to it anytime. If you lose the email, just contact our team and we’ll resend it./ppContact support via the chat button on the bottom of your screen or email us at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 26

I just paid - why am I not enrolled in the course yet?

Accepted Answer

pAfter purchasing, you’ll receive an email with a secure link to complete your enrollment. Simply follow that link, log in (or create an account), and your course access will be activated./ppYou can also check 'My Dashboard' to see if you are enrolled in your course./ppIf you don’t see your course in 'My Dashboard,' just reach out to our support team. You can contact us via the chat button at the bottom of your screen or email us at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a - we’re happy to help!/p

Question 27

Do I have to create an account to enroll?

Accepted Answer

pYes! If you don't already have a Psychwire account, you will need to create one to enroll. You will also use this account to log into 'My Dashboard' and access your course./p

Question 28

Can I pay via invoice?

Accepted Answer

pYes - we can prepare an invoice for you. Fill in the form a target="_blank" rel="" class="ql-link" href="https://psychwire.com/support/request-an-invoice"here/a or reach out to our support team. You can contact us via the chat button at the bottom of your screen or at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 29

Do you have special rates for groups?

Accepted Answer

pWe provide discounts for groups over 10. For more information, please fill out the form found on our a target="_blank" rel="" class="ql-link" href="https://psychwire.com/group-enrollments"organizations page/a  and one of the team will be in contact with a customized quote./ppYou can also contact us via email a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a for group and organizational rates./p

Question 30

What payment methods do you accept?

Accepted Answer

pWe accept the following payment options:/pullipPayment via bank (Local or International wire transfer)/p/lilipCredit or Debit card payment - Visa, MasterCard, and American Express/p/lilipGoogle Pay/p/lilipApple Pay/p/li/ulpIf you would like to make a payment through your bank, we can provide you with an invoice. Please fill out the form found a target="_blank" rel="" class="ql-link" href="https://psychwire.com/support/request-an-invoice"here/a and one of the team will send you an invoice directly./pp/pp/p

Question 31

What's your refund and cancellation policy?

Accepted Answer

pspanWe understand that plans can change. If you need to cancel your registration, you may be eligible for a refund of your course fee - minus any applicable credit card fees, surcharges, or the retail value of any included textbooks or materials./span/ppstrongspanTo qualify for a refund:/span/strong/pullipspanYou’ve accessed /spanstrongspanno more than 20%/span/strongspan of the course content (as recorded in our learning system), and/span/p/lilipspanYou submit your refund request /spanstrongspanwithin 7 calendar days/span/strongspan of your registration date/span/p/li/ulpspanPlease note: Refunds or credits cannot be issued after this 7-day period./span/ppstrongspanNeed flexibility?/span/strong/ppspanIf you're experiencing extenuating circumstances, reach out to our support team. In many cases, we can offer a /spanstrongspandeferral to a future course intake/span/strongspan./span/ppstrongspanCourse changes or cancellations/span/strong/pullipspanIf we delay a course start date, we’ll notify you via email and give you the option to request a refund./span/p/lilipspanIf a course is cancelled, all participants will receive a full refund automatically./span/p/li/ulpstrongspanHow to request a refund:/span/strong/ppspanSubmit your request in writing via the /spana target="_blank" rel="" href="https://psychwire.com/support/request-a-refund"strongspanthis form/span/strongspan /span/aspanon our website./span/ppspanFor questions or help:/span/pullipspanChat with us using the icon in the bottom right corner of our site/span/p/lilipspanOr email: /spana target="_blank" rel="" href="mailto:support@psychwire.com"strongspansupport@psychwire.com/span/strong/a/p/li/ul

Question 32

CE Credit purchase link - ACT for ADHD

Accepted Answer

pClick a target="_blank" rel="" href="https://psychwire.com/enrollment?productKey=ce-points-act-adhd"here/a to purchase CE Credits for ACT for ADHD./p

Question 33

CE Credit purchase link - ACT as a Brief Intervention

Accepted Answer

pClick a target="_blank" rel="" href="https://psychwire.com/enrollment?productKey=ce-points-act-brief-intervention"here/a to purchase CE Credits for ACT as a Brief Intervention./p

Question 34

CE Credit purchase link - ACT for Beginners

Accepted Answer

pClick a target="_blank" rel="" href="https://psychwire.com/enrollment?productKey=ila-ce-points-act-for-beginners"here/a to purchase CE credits for ACT for Beginners./p

Question 35

CE Credit purchase link - ACT for Depression and Anxiety Disorders

Accepted Answer

pClick a target="_blank" rel="" href="https://psychwire.com/enrollment?productKey=act-ce-points-act-for-depression_and-anxiety-disorders"here/a to purchase CE Credits for ACT for Depression and Anxiety Disorders./p

Question 36

CE Credit purchase link - ACT for Grief and Loss

Accepted Answer

pClick a target="_blank" rel="" href="https://psychwire.com/enrollment?productKey=ce-points-act-grief-and-loss"here/a to purchase CE Credits for ACT for Grief and Loss./p

Question 37

CE Credit purchase link - ACT for Adolescents

Accepted Answer

pClick a target="_blank" rel="" href="https://psychwire.com/enrollment?productKey=act-ce-points-act-for-adolescents"here/a to purchase CE Credits for ACT for Adolescents./p

Question 38

CE Credit purchase link - ACT for People Pleasing and Perfectionism

Accepted Answer

pClick a target="_blank" rel="" href="https://psychwire.com/enrollment?productKey=ce-points-act-ppp"here/a to purchase CE Credits for ACT for People Pleasing and Perfectionism./p

Question 39

Learner Notification for Act for Beginners

Accepted Answer

pView the Learner Notification for ACT for Beginners a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/act-for-beginners-learner-notification-2025.pdf"here/a./p

Question 40

Learner Notification for Trauma-Focused ACT

Accepted Answer

pView the Learner Notification for Trauma-Focused ACT a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/traume-focused-act-learner-notification-2025.pdf"here/a./pp/p

Question 41

Learner Notification for ACT for Adolescents

Accepted Answer

pView the Learner Notification for ACT for Adolescents a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/act-for-adolescents-learner-notification-2025.pdf"here/a./pp/p

Question 42

Learner Notification for ACT for Depression and Anxiety

Accepted Answer

pThe Learner Notification for ACT for Depression and Anxiety can be viewed a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/act-for-daad-learner-notification-2025.pdf"here/a./pp/p

Question 43

Learner Notification for ACT for Brief Intervention

Accepted Answer

pThe Learner Notification for ACT for Brief Intervention can be viewed a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/act-for-brief-intervention-learner-notification-2025.pdf"here/a./pp/p

Question 44

Learner Notification for ACT for People Pleasing and Perfectionism

Accepted Answer

pThe Learner Notification for ACT for People Pleasing and Perfectionism can be viewed a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/act-for-ppp-learner-notification-2025.pdf"here/a./pp/p

Question 45

Learner Notification for ACT for ADHD

Accepted Answer

pThe Learner Notification for ACT for ADHD can be viewed a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/act-for-adhd-learner-notification-2025.pdf"here/a./pp/p

Question 46

Learner Notification for ACT for Grief and Loss

Accepted Answer

pThe Learner Notification for ACT for Grief and Loss can be viewed a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/act-for-grief-and-loss-learner-notification-2025.pdf"here/a./p

Question 47

Who can I contact for tech support?

Accepted Answer

pThe Psychwire support team is here to help. Click the message icon at the bottom of the right of your screen or email us a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 48

Is customer support available 24/7?

Accepted Answer

pWhile customer support is not available 24/7, our support team will reply within 24 hours. You can contact support via the chat icon on the bottom right corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 49

How can I contact customer service?

Accepted Answer

pTo contact support, click the message icon at the bottom of the right of your screen or email us a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

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