Question 1

How do your AMSR self-directed courses work?

Accepted Answer

pSelf-directed courses are available immediately. You can log in and begin learning at a time that suits you, progressing through course content at your own pace, with 3 - 5 months access to all course content, depending on which AMSR course you are taking./pp style="column-count: unset"You'll also have access to a library packed with downloadable resources, and each course contains bonus 'dig deeper' content designed to enrich your learning experience./pp style="column-count: unset"Throughout the course you can log into your Psychwire account from anywhere at any time and there's no need to be online at a specific time./pp style="column-count: unset"Certificates will be available for download in "My Dashboard" after all content has been completed, and for CE Certificates, if all requirements have been met./p

Question 2

Do I have to be online at a specific time?

Accepted Answer

pYou do not have to be online at specific times! You can work through the lessons, readings, and exercises at your own pace during your course. You will have access to the content for 3 - 5 months, depending on the AMSR course you are taking. /p

Question 3

How much time should I dedicate to the course?

Accepted Answer

pThe course will take 3 - 8 hours to complete, depending on which AMSR course you are taking. We recommend scheduling some time each week to dive into the course and explore the library. You can choose the amount of time per week that fits your schedule. However, with at least 3 months access, there is ample time to complete the course and revise the content you really enjoyed./ppPlease note, we are unable to provide extensions. We encourage all participants to be mindful of when their course access ends to ensure they have ample of time to complete the course. You can find out when your course access finishes in "My Dashboard"./p

Question 4

Why should I take the AMSR training?

Accepted Answer

pHealth care providers face many challenges when working with patients at risk of suicide. Some patients may not disclose their thoughts of suicide, and if they do, often the health care provider must make judgment calls about unpredictable outcomes, often with insufficient or contradictory information. /ppAssessing and Managing Suicide Risk (AMSR) is based on the latest research and is designed to support safer suicide care practices, such as Zero Suicide.  AMSR teaches a prevention-oriented risk formulation focused on planning not predicting./p

Question 5

Which AMSR training is right for me?

Accepted Answer

pa target="_blank" rel="" href="https://psychwire.com/zsi/zsi-amsr"strongAMSR Outpatient Settings/strong /aand a target="_blank" rel="" href="https://psychwire.com/zsi/zsi-amsr-inpatients"strongAMSR for Inpatient Settings/strong/a online courses are appropriate for clinical professionals who conduct suicide risk assessments with patients, including counselors, social workers, therapists, psychologists, psychiatrists, and nurses./ppWe offer two companion versions, a target="_blank" rel="" href="https://psychwire.com/zsi/zsi-amsr-inpatients-direct-care"strongAMSR for Direct Care Staff in Inpatient Settings/strong/a and a target="_blank" rel="" href="https://psychwire.com/zsi/zsi-amsr-other-training"strongAMSR for Direct Care Staff in Outpatient Settings/strong/a. These trainings are for other staff on the care team who need to understand the risk formulation and treatment plan but do not do the risk assessment. This includes case managers, care navigators, mental health technicians, recovery coaches, peer specialists, and LPNs./p

Question 6

Do you have AMSR courses for non-clinical staff?

Accepted Answer

pspanWe have two courses that are suitable. /spana target="_blank" rel="" href="https://psychwire.com/zsi/zsi-amsr-inpatients-direct-care"spanAMSR for Direct Care Staff in Inpatient Settings/span/aspan and /spana target="_blank" rel="" href="https://psychwire.com/zsi/zsi-amsr-other-training"AMSR for Direct Care Staff in spanOutpatient Settings/span/aspan are for non-clinical staff who work as part of the care team with individuals at risk for suicide, when the inpatient, outpatient systems or clinical providers are using the AMSR risk formulation. /span/p

Question 7

Can I defer my course?

Accepted Answer

pIf you find yourself falling behind and don't think you'll be able to finish your course, please fill in the form a target="_blank" rel="" href="https://psychwire.com/support/request-a-deferral"here/a and we can discuss your options./ppYou can also contact us by the chat icon at the bottom of your screen, or by emailing us  a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 8

How much of my AMSR course do I need to complete in order to earn a certificate?

Accepted Answer

pThe certificate you receive depends on how much of the course you complete:/pullip style="text-align: unset; column-count: unset"strongComplete the full course/strong: You’ll receive a strongCertificate of Completion/strong./p/lilip style="text-align: unset; column-count: unset"strongComplete at least 75%/strong: You’ll receive a strongLetter of Participation/strong./p/li/ulp style="column-count: unset"To earn a CE/CME Certificate (not available for Direct Care courses), you must:/pollip style="text-align: unset; column-count: unset"strongAchieve an overall quiz score of 80% or higher/strong/pp style="text-align: unset; column-count: unset"a) All course quizzes (except any pre-test) count toward your score./pp style="text-align: unset; column-count: unset"b) You have up to three attempts to get each multiple choice question right./p/lilip style="text-align: unset; column-count: unset"strongFinish the full course/strong/p/lilip style="text-align: unset; column-count: unset"strongSubmit the post-course evaluation form/strong/p/li/ol

Question 9

How can I get a copy of my certificate/s?

Accepted Answer

pCertificates are available for download in "My Dashboard." Once they have been processed, you will receive an email letting you know they are ready. You can log in at your convenience and download./ppFor courses completed prior to 2022, please contact support for you copy via the message icon at the bottom right of your screen, or email a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 10

What are the CE requirements for AMSR courses?

Accepted Answer

p1. The course must be completed in full./pp2.  Achieve the minimum overall quiz score of 80%.  /pullipQuiz questions from the entire course are included in this overall total. /p/lilipYou must answer questions correctly within three attempts for multiple choice questions./p/li/ulp3.  Submission of a post-course evaluation form.  /ppIf you're still enrolled in a course and would like CE/CME credits, please contact us via the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 11

What is a CE/CME Credit?

Accepted Answer

pspanThe United States of America and Canada require health professionals to accrue CE/CME (Continuing Education) credits in order to maintain their licenses or registrations.  These credits are gained through approved educational activities which serve to develop professional knowledge and performance.  CE/CME Credit certificates are submitted to licensing guilds within the U.S.A. and Canada. Please check the Learner Notifications found in the course Frequently Asked Questions for further information about approved state boards. /span/p

Question 12

Tell me more about quiz questions and score calculations in your courses

Accepted Answer

pTell me about the quizzes:/pullipQuizzes are found at the end of each week or section in your course./p/lilipAn overall quiz score of 80% or higher is required in order to receive CE/CME credits./p/lilipAll quiz questions in the course are counted towards your overall score, except practice quizzes. We'll let you know if you're taking a practice quiz!/p/lilipMost questions are multiple choice with some true/false./p/li/ulpTell me what happens if I get a question wrong:/pullipYou have three attempts to answer a multiple choice question correctly./p/lilipTrue/False questions have one attempt./p/lilipIf you can't answer the question correctly within these requirements, your answer will be marked as incorrect./p/li/ulp* Please note that we cannot offer makeup exams, as per the requirements of our certifying board for CE/CME Credits./ppHow is the overall score calculated?/pullipEach weekly or section quiz contributes to your overall score. At the end of the course, your total is calculated. For example, 56 out of 70 equals 80%. An overall quiz score of 80% or higher is required to receive CE/CME credits./p/li/ul

Question 13

How do I log into my course?

Accepted Answer

ollipThe login button is located at the top right hand corner of the page./p/lilipLog in using the email you used at the time of enrollment or purchase. If you have forgotten your password, you can reset it here: a target="_blank" rel="" href="https://psychwire.com/forgot-password"https://psychwire.com/forgot-password/a./p/lilipClick on "My Dashboard" to see your available course/s./p/li/olpWe will send you a welcome email when your course starts. This email contains information on how to get started as well as what to expect in the coming weeks. If you are unable to locate your welcome email, please check your junk/spam folder, as it may have been redirected there./ppPlease note, your Psychwire account is linked to the email address used at the time of purchase or enrollment. If you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a. We are here to assist you. /pp/p

Question 14

I forgot which email I used to set up my account

Accepted Answer

pIf you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a. We are here to assist you. /p

Question 15

Why are there no courses in My Dashboard?

Accepted Answer

pIf you have logged into your Psychwire account and there are no courses displayed in "My Dashboard," please check the following: /ppstrongAre you using the same email address when you enrolled in your course?/strong/ppYour course access is linked to the account used when you purchased or enrolled in your course. If you have logged into your Psychwire account using a different email address, please log out and log in again with the same email address used when registering. /ppIf you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a. We are here to assist you. /ppTo set/reset your password, please click here: a target="_blank" rel="" href="https://psychwire.com/forgot-password"https://psychwire.com/forgot-password/a./ppstrongHas your course access ended?/strong/ppOur Intake Courses run for a period of 4 – 8 weeks, depending on the course. After all content is released, there is an additional grace period where the entire course is available for review. You can use this time to catch up on the course or dig deeper into some of the topics we have covered. The course card in "My Dashboard" will keep you up to date with how much time you have available./ppstrongHave you enrolled in your course?/strong/ppDon't forget that you have to enroll! You will have been sent an email with information with a link to complete your enrollment. Please check your junk/ spam folder to make sure this email hasn't been redirected there./ppIf you're still having trouble, please contact our customer support - we're happy to help! Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 16

I have forgotten my password

Accepted Answer

pYou can reset your password here/ppa target="_blank" rel="" href="https://psychwire.com/forgot-password"https://psychwire.com/forgot-password/a./ppYou will be sent an email with instructions on how to reset your password. Please use the email linked to your Psychwire account when resetting your password./ppIf you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon on the bottom right-hand corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a. We are here to assist you./pp/p

Question 17

I haven’t received an email regarding the start of my course

Accepted Answer

pAt midnight PST/PDT on the course commencement date, you will receive a Welcome email with information on how to get started and what to expect in the coming weeks. If you are unable to locate your Welcome email, please check your spam/junk folder as it might have been redirected there./ppOnce your course is available, you can log into "My Dashboard" at any time to access./p

Question 18

How do I enroll after paying?

Accepted Answer

pCheck your inbox for a confirmation email from Psychwire. It includes an “Enrollments” button - click the link to log in and complete your enrollment or assign the enrollment to someone else. /p

Question 19

Can I enroll someone else after I pay?

Accepted Answer

pYes! If you’re buying for someone else, you’ll be able to assign the enrollment after payment. You’ll be prompted to enter their details to send an invitation. We'll guide your colleague through the rest of the enrollment process./p

Question 20

What if I didn't enroll after I purchased?

Accepted Answer

pDon’t worry - your confirmation email includes a link to enroll and you can return to it anytime. If you lose the email, just contact our team and we’ll resend it./ppContact support via the chat button on the bottom of your screen or email us at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 21

I just paid - why am I not enrolled in the course yet?

Accepted Answer

pAfter purchasing, you’ll receive an email with a secure link to complete your enrollment. Simply follow that link, log in (or create an account), and your course access will be activated./ppYou can also check 'My Dashboard' to see if you are enrolled in your course./ppIf you don’t see your course in 'My Dashboard,' just reach out to our support team. You can contact us via the chat button at the bottom of your screen or email us at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a - we’re happy to help!/p

Question 22

Do I have to create an account to enroll?

Accepted Answer

pYes! If you don't already have a Psychwire account, you will need to create one to enroll. You will also use this account to log into 'My Dashboard' and access your course./p

Question 23

Can I pay via invoice?

Accepted Answer

pYes - we can prepare an invoice for you. Fill in the form a target="_blank" rel="" class="ql-link" href="https://psychwire.com/support/request-an-invoice"here/a or reach out to our support team. You can contact us via the chat button at the bottom of your screen or at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 24

Do you have special rates for groups?

Accepted Answer

pWe provide discounts for groups over 10. For more information, please fill out the form found a target="_blank" rel="" class="ql-link" href="https://psychwire.com/group-enrollments"here/a and one of the team will be in contact with a customized quote./ppYou can also contact us via email a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a for group and organizational rates./p

Question 25

What payment methods do you accept?

Accepted Answer

pWe accept the following payment options:/pullipPayment via bank (Local or International wire transfer)/p/lilipCredit or Debit card payment - Visa, MasterCard, and American Express/p/lilipGoogle Pay/p/lilipApple Pay/p/li/ulpIf you would like to make a payment through your bank, we can provide you with an invoice. Please fill out the form found a target="_blank" rel="" class="ql-link" href="https://psychwire.com/support/request-an-invoice"here/a and one of the team will send you an invoice directly./pp/pp/p

Question 26

What's your refund and cancellation policy?

Accepted Answer

pspanWe understand that plans can change. If you need to cancel your registration, you may be eligible for a refund of your course fee - minus any applicable credit card fees, surcharges, or the retail value of any included textbooks or materials./span/ppstrongspanTo qualify for a refund:/span/strong/pullipspanYou’ve accessed /spanstrongspanno more than 20%/span/strongspan of the course content (as recorded in our learning system), and/span/p/lilipspanYou submit your refund request /spanstrongspanwithin 7 calendar days/span/strongspan of your registration date/span/p/li/ulpspanPlease note: Refunds or credits cannot be issued after this 7-day period./span/ppstrongspanNeed flexibility?/span/strong/ppspanIf you're experiencing extenuating circumstances, reach out to our support team. In many cases, we can offer a /spanstrongspandeferral to a future course intake/span/strongspan./span/ppstrongspanCourse changes or cancellations/span/strong/pullipspanIf we delay a course start date, we’ll notify you via email and give you the option to request a refund./span/p/lilipspanIf a course is cancelled, all participants will receive a full refund automatically./span/p/li/ulpstrongspanHow to request a refund:/span/strong/ppspanSubmit your request in writing via the /spana target="_blank" rel="" href="https://psychwire.com/support/request-a-refund"strongspanthis form/span/strongspan /span/aspanon our website./span/ppspanFor questions or help:/span/pullipspanChat with us using the icon in the bottom right corner of our site/span/p/lilipspanOr email: /spana target="_blank" rel="" href="mailto:support@psychwire.com"strongspansupport@psychwire.com/span/strong/a/p/li/ul

Question 27

Learner Notification for AMSR for Outpatient Settings

Accepted Answer

pView the Learner Notification for AMSR for Outpatient Settings a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/amsr-for-outpatient-learner-notification-2025.pdf"here/a./pp style="column-count: unset"/p

Question 28

Learner Notification for AMSR for Inpatient Settings

Accepted Answer

pView the Learner Notification for AMSR for Inpatient Settings a target="_blank" rel="" href="https://psychwire.com/learnerNotifications/amsr-for-inpatient-learner-notification-2025.pdf"here/a./pp style="column-count: unset"/p

Question 29

Who can I contact for tech support?

Accepted Answer

pThe Psychwire support team is here to help. Click the message icon at the bottom of the right of your screen or email us a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 30

Is customer support available 24/7?

Accepted Answer

pWhile customer support is not available 24/7, our support team will reply within 24 hours. You can contact support via the chat icon on the bottom right corner of the website or via email at a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Question 31

How can I contact customer service?

Accepted Answer

pTo contact support, click the message icon at the bottom of the right of your screen or email us a target="_blank" rel="" href="mailto:support@psychwire.com"support@psychwire.com/a./p

Frequently Asked Questions