Who should take AMSR training?

Health care providers face many challenges when working with patients at risk of suicide. Some patients may not disclose their thoughts of suicide, and if they do, often the health care provider must make judgment calls about unpredictable outcomes, often with insufficient or contradictory information. Assessing and Managing Suicide Risk (AMSR) is based on the latest research and is designed to support safer suicide care practices, such as Zero Suicide. AMSR teaches a prevention-oriented risk formulation focused on planning not predicting.

Which AMSR training is right for me?

AMSR and AMSR for Inpatient Settings online courses are appropriate for clinical professionals who conduct suicide risk assessments with patients, including counselors, social workers, therapists, psychologists, psychiatrists, and nurses. We offer two companion versions, AMSR for Direct Care Staff in Inpatient Settings and AMSR for Direct Care Staff in Outpatient Settings . These trainings are for other staff on the care team who need to understand the risk formulation and treatment plan but do not do the risk assessment. This includes case managers, care navigators, mental health technicians, recovery coaches, peer specialists, and LPNs.

When will the training be available?

The Assessing and Managing Suicide Risk (AMSR) and AMSR for Inpatient Settings courses are available to purchase now.

About the AMSR course

The Assessing and Managing Suicide Risk course provides participants with the knowledge and skills they need to address suicide risk and behaviors in outpatient settings. The course develops skills in the recognition, assessment, and management of suicide risk and the delivery of effective suicide-specific interventions. AMSR- teaches the core competencies needed to meet evidence-based suicide care standards. Health and behavioral health care professionals working in outpatient settings can help patients with elevated suicide risk by using the suicide risk identification, assessment, and management competencies taught in the AMSR course.

About the AMSR for Inpatient Settings course

The AMSR for Inpatient Settings course provides participants with the knowledge and skills they need to address suicide risk and behaviors in inpatient settings. The course develops skills in the recognition, assessment, and management of suicide risk and the delivery of effective suicide-specific interventions. AMSR teaches the core competencies needed to meet evidence-based suicide care standards. Health and behavioral health care professionals working in inpatient settings can help patients with elevated suicide risk by using the suicide risk identification, assessment, and management competencies taught in the AMSR for Inpatient Settings course.

How do the AMSR courses work?

Once you have purchased our AMSR courses, you will receive a Welcome Email with more information on how to get started. If you are unable to locate your Welcome Email, please check your spam folder. You may also follow the instructions below to gain immediate access to your course. 1. Visit the Psychwire Courses Homepage and select Login from the top right-hand corner 2. Login using the same email address you used to purchase the course 3. Select My Dashboard and all available courses you have registered for will be displayed 4. Select the course to begin Once you have completed the course in full, you can expect to receive a document confirming your course completion within 3 business days. Please note, this documentation does not provide formal certification. If you have registered for CE credits, you can expect to receive your CE Certificate via email within 3 business days if all requirements have been met. Please ensure you have registered for CE credits before the course access ends. If you are unable to locate your certificate(s), please be sure to check your spam/junk folder or contact our customer support directly, and we would be happy to assist you.

Do I need to be online at a specific time?

No – Throughout the course, you can log in to your Psychwire account from anywhere at any time, allowing you to learn at your own pace. We recommend setting aside two hours per week depending on your course. There is a countdown clock conveniently placed within your course dashboard to keep you up to date with exactly how much time course access is available.

Can I extend the course?

Unfortunately, we are unable to provide course extensions. If you find yourself unable to complete your course in the allotted time, please contact our customer support representatives via the chat icon on our website or by emailing support@psychwire.com

Can I defer the course?

If you find yourself unable to complete your course in the allotted time, please contact our customer support representatives via the blue icon on our website or by emailing support@psychwire.com If your deferral request gets approved, you will be subjected to our deferral terms in which your enrollment will be removed from the current intake and you will receive a coupon code which shall be valid within one(1) year from the date of request. If you are unable to use the code within its validity period, your enrolment will be forfeited.

Can I get a refund on the course?

Yes – We offer a 100% refund on any course purchase if notified within 7 days of the course commencing. If you are no longer within this time frame, please contact our customer support representatives via the chat icon on our website or by emailing support@psychwire.com

How much time should I dedicate to the course?

We recommend setting aside 2 hours per week depending on your course to stay up to date. Our courses are designed to provide the best possible learning experience, which is why we provide you with a generous course access time to enable you to review and dig deeper into areas of interest. Please note, we are unable to provide extensions. We encourage all participants to be mindful of when their course access ends to ensure they have ample time to complete the course beforehand.

Who Should Take the AMSR for Direct Care Staff Online Course?

AMSR for Direct Care Staff Inpatient and Outpatient Settings are the companion courses for the AMSR courses and are for non-clinical staff who work as part of the care team with individuals at risk for suicide, when the inpatient or outpatient systems or clinical providers are using the AMSR risk formulation.

About the AMSR for Direct Care Staff Courses

The AMSR for Direct Care Staff Inpatient and AMSR for Direct Care Staff Outpatient courses are available to purchase now. These are self-directed courses, meaning upon purchase, you will automatically get access to the 3-hour content for 3 months. Being familiar with the AMSR approach and the risk formulation will give direct care staff the understanding and skills needed to assist in the care patients who are at risk for suicide. The staff in these roles, such as case managers, care navigators, mental health technicians, patient support staff, recovery coaches, peer specialists and licensed practical nurses need to know the care plan and risk level so they can support the patient and the clinical team. This online course will help non clinical staff develop an understanding of assessment, and management of suicide risk and the delivery of effective suicide-specific interventions. Learn how to help identify and support individuals with suicide risk by using the suicide risk identification, assessment, and management competencies. This course will ensure treatment teams of clinicians and direct care staff can speak the same risk assessment and management language to provide consistent, effective care organization wide. The learning experience has been purposefully created to be highly practical. It includes short, simple and easy to absorb lessons, optional dig deeper content and a digital library with additional resources you can access at any time. With 3 hours of course content, to be completed within three months, at a time that is convenient, direct care staff will understand care plans and risk levels to be better able to support patients in care. Enroll now to build your toolkit to care for people at risk of suicide.

Do I need to be online at a specific time?

No - these courses are self-directed, meaning upon purchase, you will get access to the 3-hour content for 3 months. You can complete the courses at your own pace.

Can I Extend the Course?

If you find yourself unable to complete your course in the allotted time, please contact our customer support representatives via the blue icon on our website or by emailing support@psychwire.com

Can I Get a Refund on the Course?

Yes – We offer a 100% refund on any course purchase if notified within 7 days of the course commencing. If you are no longer within this time frame, please contact our customer support representatives via the blue icon on our website or by emailing support@psychwire.com

How Do I Start the Course?

Once you have purchased our AMSR for Direct Care Staff courses, you will receive a Welcome Email with more information on how to get started. If you are unable to locate your Welcome Email, please check your spam folder. You may also follow the instructions below to gain immediate access to your course. 1. Visit the Psychwire Courses Homepage and select Login from the top right-hand corner 2. Login using the same email address you used to purchase the course 3. Select My Dashboard and all available courses you have registered for will be displayed 4. Select the course to begin

How Do I Navigate Through the Course?

The AMSR for Direct Care Staff courses have been designed for you to be able to progress through in order, one module at a time. Every module teaches a specific topic, and each one builds upon the information you have already covered. At the end of each module you will find a quiz designed to solidify your learning. To navigate around the course simply click Next or Back as you complete each exercise or select the module you wish to view from the navigation menu on the left hand side. When you have completed the entire course you are free to go back and re-explore previous modules. You can revisit sections that you found particularly useful, or return to practice a specific skill that you wish to master before you try it out in your practice.

How do I use the library?

Click on the "Library" button to access course material you can download. The content you can access will grow as each new week is released to you.

How do I create or edit My Profile?

Click on "My Dashboard" in the top right of your screen and select “My Profile” from the drop down menu. To edit your name or Profile photo, click on the “Edit” button in grey letters on your screen. To edit your bio information or to add some information about your work, click on the grey pencil to add information about yourself. <figure class="attachment attachment-preview png" data-trix-attachment="{"contentType":"image/png","filename":"Screen Shot 2019-10-16 at 11.07.21 am.png","filesize":71244,"height":339,"url":"https://d1x0nzr17la95n.cloudfront.net/uploads/420/725/22880/1571200295993.png","width":1015}" data-trix-content-type="image/png"> Screen Shot 2019-10-16 at 11.07.21 am.png 69.57 KB Once you've made your changes, click on the blue “Save Changes” button.

CE/CME Learner Notification - AMSR

Learner Notification Psychwire Assessing and Managing Suicide Risk (AMSR) Online Acknowledgement of Financial Commercial Support No financial commercial support was received for this educational activity. Acknowledgement of In-Kind Commercial Support No in-kind commercial support was received for this educational activity. Satisfactory Completion Learners must complete an evaluation form to receive a certificate of completion. You must attend the entire activity as partial credit is not available. If you are seeking continuing education credit for a specialty not listed below, it is your responsibility to contact your licensing/certification board to determine course eligibility for your licensing/certification requirement. Joint Accreditation Statement image.png 27.56 KB In support of improving patient care, this activity has been planned and implemented by Amedco LLC and Psychwire. Amedco LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Physicians (ACCME) Credit Designation Amedco LLC designates this enduring material for a maximum of 8.00 AMA PRA Category 1 Credits TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Nurses (ANCC) Credit Designation Amedco LLC designates this activity for a maximum of 8.00 ANCC contact hours. Psychologists (APA) Credit Designation image.png 17.7 KB This course is co-sponsored by Amedco and Psychwire. Amedco is approved by the American Psychological Association to sponsor continuing education for psychologists. Amedco maintains responsibility for this program and its content. 8.00 hours. The following state boards accept courses from APA providers for Counselors: AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, MD, ME, MO, NC, ND, NH, NE, NJ, NM, NV, OK*, OR, PA, RI, SC, SD, TN, TX, UT, VA, WI, WY MI: No CE requirements The following state boards accept courses from APA providers for MFTs: AK, AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IN, KS, MD, ME, MO, NE, NC, NH, NJ, NM, NV, OK*, OR, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WY The following state boards accept courses from APA providers for Addictions Professionals: AK, AR, CO, CT, DC, DE, GA, IA, IN, KS, LA, MD, MO, MT, NC, ND, NE, NJ, NM, NY (outstate held), OK*, OR, SC, UT, WA, WI, WY * OK accepts APA credit for live, in-person activities. For all ethics and/or online courses, an application is required. MA / MFTs: Participants can self-submit courses not approved by the MAMFT board for review. The following state boards accept courses from APA providers for Social Workers: AK, AR, AZ, CA, CO, DE, FL, GA, ID, IN, KY, ME, MN, MO, NE, NH, NM, OR, PA, VT, WI, WY Social Workers (ASWB) Credit Designation A image.png 15.36 KB s a Jointly Accredited Organization, Amedco is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Amedco maintains responsibility for this course. Social Workers completing this course receive 8.00 GENERAL continuing education credits. The following state boards accept courses offering ASWB ACE credit for Social Workers: AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NC, ND, NE, NH, NM, NV, OH, OK*, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, WV*, WY * WV accepts ASWB ACE unless activity is live in West Virginia, an application is required. The following state boards accept courses offering ASWB ACE credit for Counselors: AK, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, MA, MD, ME, MO, ND, NE, NM, NH, NV, OK*, OR, PA, TN, TX, UT, VA, WI, WY * AL: Activities without NBCC approval may be approved upon receipt of documentation prior to the activity BEFORE the event. No approvals afterward by the board. *MI: No CE requirement The following state boards accept courses offering ASWB ACE credit for MFTs: AK, AR, AZ, CA, CO, FL, IA, ID, IN, KS, MD, ME, MO, NC, NE, NH, NM, NV, OK*, OR, PA, RI, TN, TX, UT, VA, WI, WY *MA MFTs: Participants can self-submit courses not approved by the MAMFT board for review. *MI: No CE requirement * OK accepts ASWB ACE for live, in-person activities. For all ethics and/or online courses, application is required. The following state boards accept courses offering ASWB ACE credit for Addictions Professionals: AK, CA, CO, CT, GA, IA, IN, KS, LA, MO, MT, ND, NM, NV, OK, OR, SC, WA, WI, WV, WY New York Board for Social Workers (NY SW) Amedco SW CPE is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #0115. 8.00 hours. New York Board for Mental Health Counselors (NY MHC) Amedco is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0061. 8.00 hours. New York Board for Marriage & Family Therapists (NY MFT) Amedco is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists. #MFT-0032. 8.00 hours. New York Board for Psychology (NY PSY) Amedco is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0031. 8.00 hours. Objectives - After Attending This Program You Should Be Able To 1. Describe how to manage your own emotional reactions to suicidal patients, with the aims of approaching patients with calm and compassion, establishing a shared perspective about suicide concerns, and offering the patient realistic hope for recovery. 2. Identify and reconcile the difference and potential conflict between the clinician’s goal to prevent suicide and the client’s goal to eliminate psychological pain via suicidal behavior. 3. Demonstrate the skills of asking questions to elicit each unique patient’s suicidal ideation, behavior, and plans. 4. Develop a clinical judgment of the patient’s short- and long-term suicide risk in relation to their own history, and others of similar circumstance. 5. Discuss a collaborative treatment and services plan that addresses risk for suicide including reassessment for suicide risk during treatment and a collaborative safety plan. Disclosure of Conflict of Interest The following table of disclosure information is provided to learners and contains the relevant financial relationships that each individual in a position to control the content disclosed to Amedco. All of these relationships were treated as a conflict of interest, and have been resolved. (C7 SCS 6.1-‐6.2, 6.5) All individuals in a position to control the content of CE are listed below. Name/Commercial Interest:Relationship Patti Clark/NA Tracey Dawyduk/EDC: Speakers Bureau Caroline Elliot/NA Barb Gay/NA Julie Goldstein/NA Kira Hudson/NA Ashley Loucek/NA Chloe Moushey/NA Kurtis O'Brien/NA Aoife Richardson/NA Josephine Ridley/NA Hannah Ruggles/NA Jo Shultz/NA Jan Ulrich/NA Kim Walton/NA Tony Watkins/NA Beck Whipple/NA

CE/CME Learner Notification - AMSR for Inpatient Settings

Learner Notification Psychwire Assessing and Managing Suicide Risk for Inpatient Settings (AMSR IP) Online Acknowledgement of Financial Commercial Support No financial commercial support was received for this educational activity. Acknowledgement of In-Kind Commercial Support No in-kind commercial support was received for this educational activity. Satisfactory Completion Learners must complete an evaluation form to receive a certificate of completion. You must attend the entire activity as partial credit is not available. If you are seeking continuing education credit for a specialty not listed below, it is your responsibility to contact your licensing/certification board to determine course eligibility for your licensing/certification requirement. Joint Accreditation Statement Picture 1.png 52.16 KB In support of improving patient care, this activity has been planned and implemented by Amedco LLC and Psychwire. Amedco LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Physicians (ACCME) Credit Designation Amedco LLC designates this enduring material for a maximum of 8.00 AMA PRA Category 1 Credits TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Nurses (ANCC) Credit Designation Amedco LLC designates this activity for a maximum of 8.00 ANCC contact hours. Psychologists (APA) Credit Designation Picture 2.png 6.72 KB This course is co-sponsored by Amedco and Psychwire. Amedco is approved by the American Psychological Association to sponsor continuing education for psychologists. Amedco maintains responsibility for this program and its content. 8.00 hours. The following state boards accept courses from APA providers for Counselors: AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, MD, ME, MO, NC, ND, NH, NE, NJ, NM, NV, OK*, OR, PA, RI, SC, SD, TN, TX, UT, VA, WI, WY MI: No CE requirements The following state boards accept courses from APA providers for MFTs: AK, AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IN, KS, MD, ME, MO, NE, NC, NH, NJ, NM, NV, OK*, OR, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WY The following state boards accept courses from APA providers for Addictions Professionals: AK, AR, CO, CT, DC, DE, GA, IA, IN, KS, LA, MD, MO, MT, NC, ND, NE, NJ, NM, NY (outstate held), OK*, OR, SC, UT, WA, WI, WY * OK accepts APA credit for live, in-person activities. For all ethics and/or online courses, an application is required. MA / MFTs: Participants can self-submit courses not approved by the MAMFT board for review. The following state boards accept courses from APA providers for Social Workers: AK, AR, AZ, CA, CO, DE, FL, GA, ID, IN, KY, ME, MN, MO, NE, NH, NM, OR, PA, VT, WI, WY Social Workers (ASWB) Credit Designation A image.png 15.36 KB s a Jointly Accredited Organization, Amedco is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Amedco maintains responsibility for this course. Social Workers completing this course receive 8.00 GENERAL continuing education credits. The following state boards accept courses offering ASWB ACE credit for Social Workers: AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NC, ND, NE, NH, NM, NV, OH, OK*, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, WV*, WY * WV accepts ASWB ACE unless activity is live in West Virginia, an application is required. The following state boards accept courses offering ASWB ACE credit for Counselors: AK, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, MA, MD, ME, MO, ND, NE, NM, NH, NV, OK*, OR, PA, TN, TX, UT, VA, WI, WY * AL: Activities without NBCC approval may be approved upon receipt of documentation prior to the activity BEFORE the event. No approvals afterward by the board. *MI: No CE requirement The following state boards accept courses offering ASWB ACE credit for MFTs: AK, AR, AZ, CA, CO, FL, IA, ID, IN, KS, MD, ME, MO, NC, NE, NH, NM, NV, OK*, OR, PA, RI, TN, TX, UT, VA, WI, WY *MA MFTs: Participants can self-submit courses not approved by the MAMFT board for review. *MI: No CE requirement * OK accepts ASWB ACE for live, in-person activities. For all ethics and/or online courses, application is required. The following state boards accept courses offering ASWB ACE credit for Addictions Professionals: AK, CA, CO, CT, GA, IA, IN, KS, LA, MO, MT, ND, NM, NV, OK, OR, SC, WA, WI, WV, WY New York Board for Social Workers (NY SW) Amedco SW CPE is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #0115. 8.00 hours. New York Board for Mental Health Counselors (NY MHC) Amedco is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0061. 8.00 hours. New York Board for Marriage & Family Therapists (NY MFT) Amedco is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists. #MFT-0032. 8.00 hours. New York Board for Psychology (NY PSY) Amedco is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0031. 8.00 hours. Objectives - After Attending This Program You Should Be Able To 1. Describe how to manage your own emotional reactions to suicidal patients, with the aims of approaching patients with calm and compassion, establishing a shared perspective about suicide concerns, and offering the patient realistic hope for recovery. 2. Identify and reconcile the difference and potential conflict between the clinician’s goal to prevent suicide and the client’s goal to eliminate psychological pain via suicidal behavior. 3. Demonstrate the skills of asking questions to elicit each unique patient’s suicidal ideation, behavior, and plans. 4. Develop a clinical judgment of the patient’s short- and long-term suicide risk in relation to their own history, and others of similar circumstance. 5. Discuss a collaborative treatment and services plan that addresses risk for suicide including reassessment for suicide risk during treatment and a collaborative safety plan. Disclosure of Conflict of Interest The following table of disclosure information is provided to learners and contains the relevant financial relationships that each individual in a position to control the content disclosed to Amedco. All of these relationships were treated as a conflict of interest, and have been resolved. (C7 SCS 6.1-‐6.2, 6.5) All individuals in a position to control the content of CE are listed below. Name/Commercial Interest:Relationship Patti Clark/NA Tracey Dawyduk/EDC: Speakers Bureau Caroline Elliot/NA Barb Gay/NA Julie Goldstein/NA Kira Hudson/NA Ashley Loucek/NA Chloe Moushey/NA Kurtis O'Brien/NA Aoife Richardson/NA Josephine Ridley/NA Hannah Ruggles/NA Jo Shultz/NA Jan Ulrich/NA Kim Walton/NA Tony Watkins/NA Beck Whipple/NA

What is CE/CME Credit?

The United States of America and Canada require health professionals to accrue CE/CME (Continuing Education) credits in order to maintain their licenses or registrations. These credits are gained through approved educational activities which serve to develop professional knowledge and performance. CE/CME Credit certificates are submitted to licensing guilds within the U.S.A. and Canada.

Is the course approved for CPD in Australia?

In Australia, our online courses are likely to be worth at least 2 CPD hours per week. AHPRA is the Australian Health Practitioner Regulation Agency and governs multiple occupations including psychologists, doctors and nurses. These professions are required in Australia to complete a certain amount of CPD hours annually. How they claim the CPD hours varies by profession and is not a process that either ZSI or Psychwire are involved in. The different governing bodies underneath the AHPRA umbrella have their own specific set of guidelines to be followed by their members. Please visit the AHPRA website for further information about CPD: https://www.ahpra.gov.au/Education/Continuing-Professional-Development.aspx If you have any further questions about CPD please contact AHPRA directly: http://www.ahpra.gov.au/About-AHPRA/Contact-Us.aspx

What certificate will I receive when I complete the course?

Each participant who has completed the course in full will be awarded a Certificate of Completion. If you’ve completed at least 80% of the course, you’ll be given a Letter of Participation. These documents will be emailed as a PDF a few weeks after the course ends. These certificates will include the course name, your name, the date, weeks and hours of the course.

Do you have special rates for large groups or organizations?

We offer discounts to large groups or organizations. Please contact us at support@psychwire.org or fill out an enquiry form and we will be in touch to arrange.

What payment methods do you accept?

At this time only Visa, MasterCard, and American Express payments are accepted online. If you would like to make a payment through your bank please contact us at support@psychwire.org to request an invoice.

Is it safe to pay online?

Absolutely - our online payments are processed by Braintree ( https://www.braintreepayments.com/au/features/data-security ). You can feel confident knowing your payment information is secure.

What is the refund and cancellation policy?

o If you are unsatisfied with the course or become unable to complete the course, we offer a 100% money-back guarantee if you notify us within 7 days of the start of the course. o To request a refund, please email us at support@psychwire.org o While we can’t provide a refund after 7 days, if you are unable to complete the course due to extenuating circumstances, please contact our customer service team (use the round chat button on this page or email support@psychwire.org ) to discuss the possibility of deferring to a future course run. o If Psychwire Australia Pty Ltd finds it necessary to delay the start date of a course, all registrants will be notified by email and provided an opportunity to request a refund. o If Psychwire Australia Pty Ltd cancels a course, participants will be notified via email and will be granted a refund in full. Credit card payments will be refunded only to the credit card used for the purchase of the course. o Please note, the CE/CME Credit processing fee is non-refundable.

Are there eligibility requirements for registration?

Participants of our courses must be students or professionals in a mental health, education, medical, or other related field.

Having problems playing the videos, accessing the modules or downloading content?

Please start by refreshing your browser as that often sorts things out. But if that doesn't work it may be that the course is not compatible with your browser so we recommend you try the latest versions of Chrome, Safari, or Firefox . Also, please make sure you do not have any firewalls or malware blockers that may be causing an issue. If you are using a computer at work, you may need to contact your IT department. If none of these options work, please contact us by clicking on the chat icon at the bottom right of your screen or email us at support@psychwire.org and our team will be able to help you.

What equipment do I need?

o An internet connection and the latest version of your internet browser, such as Chrome, Safari and Firefox. o A PDF viewer, such as Adobe. o Headphones or speakers, either built into your computer or external (plugged into your computer). o A printer or access to a printer (to print the library documents if you wish).

Are there any internet browsers I can't use?

Unfortunately the courses are currently not compatible with Internet Explorer 7, 8 and 9. Please use an alternative browser - we highly recommend using the Chrome browser.

How do I log in to my course?

At midnight PST on the date your course commences, you will receive a Welcome email with information on how to get started and what to expect in the coming weeks. If you are unable to locate your Welcome email, please check your spam/junk folder as it might have been redirected there. If you are unable to locate the Welcome Email or encounter any issues when trying to access your course, please follow the instructions below to gain immediate access. If you successfully set up a Psychwire account at the time of enrollment, visit www.psychwire.com and select the "Login" button from the top right-hand corner. If you don't have a Psychwire account or forgot your password, please follow the link below to set a password for your account. From there, you will be asked to confirm your email address after which, you can reset your password. https://login.psychwire.org/#/setpassword Once you have reset your password, you will be automatically redirected into your Psychwire Dashboard. If you are not redirected to your Dashboard, please click the 'Login' button on the top right-hand corner of the page. In your Psychwire Dashboard, your available courses will display. You can select your course and begin your first exercise, as well as looking at the online forum and reviewing the resources in the library. Please note, your Psychwire account is linked to the email address used at the time of purchase or enrollment. If you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the blue icon in the bottom right-hand corner of the website or via email at support@psychwire.com we are here to assist you.

I forgot which email I used to set up my account

If you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon in the bottom right-hand corner of the website or via email at support@psychwire.com we are here to assist you.

If you have forgotten your password or do not have a Psychwire account. Don't worry, follow the link below to set a password for your account. You will be asked to confirm your email address after which, you can reset your password. https://psychwire.com/forgot-password Once you have reset your password, you will be automatically redirected into your Psychwire Dashboard. If you are not redirected to your Dashboard, please click the 'Login' button on the top right-hand corner of the page. In your Psychwire Dashboard, your available courses will display. You can select your course and begin your first exercise, as well as looking at the online forum and reviewing the resources in the library. If you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the blue icon in the bottom right-hand corner of the website or via email at support@psychwire.com we are here to assist you.

Why is my course dashboard blank?

If you have logged into your Psychwire account and there are no courses displayed within your Dashboard, please check the following: Are you using the same email address that you registered for the course with? Your course access is linked to your email address which was used to purchase the course. If you have logged into your Psychwire account using a different email address, please log out and log in again with the same email address used when registering. If you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the chat icon in the bottom right-hand corner of the website or via email at support@psychwire.com we are here to assist you. To set/reset your password, please click here. Has your course access ended? Our courses are designed to allow you time to move through the learning content and extra time is allocated for review. You can also use this time to dig deeper areas of interest. There is a countdown clock conveniently placed within your course dashboard to keep you up to date with exactly how much time course access is available, and we will email you one week prior to course access closing. Once your course access has finished, you will no longer be able to access the course content. If after reviewing the information above you still require assistance, please do not hesitate to contact our customer support and we would be happy to assist. Our customer support can be reached by clicking the chat icon in the bottom right-hand corner of the website or via email at support@psychwire.com

I haven’t received an email regarding the start of my course

After purchase or enrollment in a course, you will receive a confirmation email with information on how to get started and what to expect in the coming weeks. If you are unable to locate this email, please check your spam/junk folder as it might have been redirected there.

AMSR FAQ's | Psychwire

Frequently asked questions

AMSR Online Course Information

AMSR for Direct Care Staff - Inpatient and Outpatient Settings

Profile & Library

CE/CME Credits and Certificates of Completion

Enrollment & Accounts

Technical Requirements

Who should take AMSR training?

Which AMSR training is right for me?

When will the training be available?

About the AMSR course

About the AMSR for Inpatient Settings course

How do the AMSR courses work?

Do I need to be online at a specific time?

Can I extend the course?

Can I defer the course?

Can I get a refund on the course?

How much time should I dedicate to the course?

Who Should Take the AMSR for Direct Care Staff Online Course?

About the AMSR for Direct Care Staff Courses

Do I need to be online at a specific time?

Can I Extend the Course?

Can I Get a Refund on the Course?

How Do I Start the Course?

How Do I Navigate Through the Course?

How do I use the library?

How do I create or edit My Profile?

CE/CME Learner Notification - AMSR

CE/CME Learner Notification - AMSR for Inpatient Settings

What is CE/CME Credit?

Is the course approved for CPD in Australia?

What certificate will I receive when I complete the course?

Do you have special rates for large groups or organizations?

What payment methods do you accept?

Is it safe to pay online?

What is the refund and cancellation policy?

Are there eligibility requirements for registration?

Having problems playing the videos, accessing the modules or downloading content?

What equipment do I need?

Are there any internet browsers I can't use?

How do I log in to my course?

I forgot which email I used to set up my account

I forgot my password

Why is my course dashboard blank?

I haven’t received an email regarding the start of my course

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